Editorial Board   Guest Author

Ms. Moniz

Rachel Moniz

Executive Vice President of Operations, HEI Hotels & Resorts

Rachel Moniz is the Executive Vice President of Operations for HEI Hotels + Resorts, overseeing the hotel operating group to implement strategic plans, maximize operating performance and meet financial goals across HEI's portfolio.

Prior to this, Ms. Moniz was the Senior Vice President of Luxury, Lifestyle & Independent Brands & Food & Beverage at HEI Hotels & Resorts where she worked on several independently and soft branded properties to define the brand identity and positioning of the hotel within the market, leading the branding and marketing initiatives for all aspects of HEI's Independent Brands Portfolio, including: The Liberty, a Luxury Collection Hotel, Boston; The Gwen, a Luxury Collection Hotel, Chicago; Hotel Crescent Court (Dallas) The Whitley, A Luxury Collection Hotel, Atlanta Buckhead; Hotel Republic (San Diego); The Stoneleigh (Dallas); and Hotel Crescent Court (Dallas).

Via creative and compelling branding initiatives, Ms. Moniz promotes the luxury accommodations and attentive service, prime location and community relationships, unique story angles, and exciting food and beverage outlets at these distinctive properties. By creating customized associate service culture training, she is able to orientate the individual property teams with their hotel's brand DNA and the delivery of the brand message through empathy, trip personas, and overall emotional connections with guests.

A New England native, Ms. Moniz grew up in Connecticut and New York. After graduating Wheelock College in Boston, she started her hospitality career at the Sheraton Boston in 1995. Almost 15 years later, she returned to Boston with valuable familiarity with boutique, distinctive properties like the extraordinary Liberty Hotel. As general manager of The Liberty, Ms. Moniz was the creative force behind the hotel's weekly complimentary programming Liberty Affairs, which has become a fixture in the Boston community.

In 2006, Ms. Moniz opened the celebrated Ivy Hotel in San Diego, California. As part of the pre-opening team, she launched the luxury hotel and popular nightclub to national acclaim. During her three year tenure as Hotel Manager at the Ivy, she built the infrastructure of the hotel's operations team and managed day-to-day hotel business and guest relations.

Prior to the Ivy, Ms. Moniz was the Director of Operations at the W hotel, also in San Diego. Previously, she lived in Colorado and was a hotel executive with St. Regis Aspen.

Ms. Moniz co-founded HEI's Women in Leadership program, where she works to advance gender parity in key leadership roles.

Please visit http://www.heihotels.com for more information.

Ms. Moniz can be contacted at +1 617-838-2422 or rmoniz@heihotels.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.