Editorial Board   Guest Author

Mr. Ritten

Hans Ritten

General Manager, Loews Chicago O'Hare

As general manager, Hans. Ritten oversees Loews Chicago O'Hare Hotel, located in Rosemont, IL, just outside downtown Chicago. The property features 556 guest rooms and 60 suites, 53,000 square feet of stylish meeting space, a live music and comedy venue - The Montrose Room, a gastropub - The Ashburn, an on-site art gallery, and a fully equipped fitness center.

 

Mr. Ritten has over 25 years of experience with both branded and independent luxury hotels in airport, suburban, convention, and resort destinations. Most recently, Mr. Ritten was general manager of Omni Hotel Chicago where he was involved with a complete room renovation in 2015, improved Medallia ranking within Omni hotels from number 28 to number 4 - including a number 1 ranking in Food & Beverage in 2016, and improved year-over-year RevPAR index in both 2015 and 2016.

 

Prior to Omni Hotel Chicago, Mr. Ritten was general manager of The Silversmith Hotel, a four diamond, independent luxury boutique hotel in downtown Chicago. His extensive experience including overseeing hotels and resorts as general manager, in addition to Rooms Division and Food & Beverage includes One Ocean Resort & Spa in Atlantic Beach, FL; Kansas City Airport Marriott in Kansas City, MO, Philadelphia Marriott Downtown in Philadelphia, PA; Baltimore Marriott Waterfront and Baltimore Marriott Inner Harbor in Baltimore, MD; and Interstate Hotel and Resorts in Orlando, FL.

 

Mr. Ritten hails from The Netherlands, is a member of the Government Affairs Committee of the Illinois Hotel and Lodging Association, and lives with his wife and teenage son in the suburbs of Chicago.

 

Please visit http://www.loewshotels.com for more information.

Mr. Ritten can be contacted at 847-544-5300 or hans.ritten@loewshotels.com

Coming up in November 2020...

Hotel Design: Home Away From Home

With the rise of the sharing economy and the peer-to-peer marketplace for lodging options, hoteliers are re-thinking the look, feel and appeal of their locations. There is an emphasis on re-creating a feeling of homeyness - a comfortable, cozy and inviting space that feels like home. 'This is accomplished through the careful selection of furniture design, paint colors, lighting design, artwork, bathroom fixtures and textile accessories. In addition, some hotels are providing their guests with upscale amenities, such as a book and movie library, home-style kitchenettes, a coffee machine with locally-sourced beans and tea, or even a batch of fresh-baked cookies. Similarly, there is a growing design trend based on the concept of place-making. Travelers are searching for experiences that are unique and authentic to the locale in which they find themselves, and so hotel designers are integrating a sense of place into their work. This is partially achieved by incorporating traditional artisanal crafts and other local artwork into hotel rooms and communal spaces. Another design trend includes the creation of full-service, co-working environments within the hotel. Guests don't like to stay alone in their room when they need to work, so now they can go downstairs to the lobby-or up to the roof-to work among others. These areas encourage guests - and non-guests alike - to stay as long as they like and to partake of hotel amenities. Finally, recognizing the importance of the Wellness Movement, some designers are exploring how room design can increase the likelihood of deep and restorative sleep. Creating dark and quiet spaces, blocking excessive light, providing guests with a selection of different kinds of pillows, and the ability to control room temperature, are a few of the best practices in this area. These are some of the architecture and design topics that will be covered in the November issue of the Hotel Business Review.