Editorial Board   Guest Author

Mr. Ritten

Hans Ritten

General Manager, Loews Chicago O'Hare

As general manager, Hans. Ritten oversees Loews Chicago O'Hare Hotel, located in Rosemont, IL, just outside downtown Chicago. The property features 556 guest rooms and 60 suites, 53,000 square feet of stylish meeting space, a live music and comedy venue - The Montrose Room, a gastropub - The Ashburn, an on-site art gallery, and a fully equipped fitness center.

 

Mr. Ritten has over 25 years of experience with both branded and independent luxury hotels in airport, suburban, convention, and resort destinations. Most recently, Mr. Ritten was general manager of Omni Hotel Chicago where he was involved with a complete room renovation in 2015, improved Medallia ranking within Omni hotels from number 28 to number 4 - including a number 1 ranking in Food & Beverage in 2016, and improved year-over-year RevPAR index in both 2015 and 2016.

 

Prior to Omni Hotel Chicago, Mr. Ritten was general manager of The Silversmith Hotel, a four diamond, independent luxury boutique hotel in downtown Chicago. His extensive experience including overseeing hotels and resorts as general manager, in addition to Rooms Division and Food & Beverage includes One Ocean Resort & Spa in Atlantic Beach, FL; Kansas City Airport Marriott in Kansas City, MO, Philadelphia Marriott Downtown in Philadelphia, PA; Baltimore Marriott Waterfront and Baltimore Marriott Inner Harbor in Baltimore, MD; and Interstate Hotel and Resorts in Orlando, FL.

 

Mr. Ritten hails from The Netherlands, is a member of the Government Affairs Committee of the Illinois Hotel and Lodging Association, and lives with his wife and teenage son in the suburbs of Chicago.

 

Please visit http://www.loewshotels.com for more information.

Mr. Ritten can be contacted at 847-544-5300 or hans.ritten@loewshotels.com

Coming up in May 2020...

Eco-Friendly Practices: Creative Innovation

Being eco-friendly is no longer a fad. It is an urgent planetary need and hotels are actively doing their part to reduce their carbon footprint by implementing sustainable, green practices. In addition to the goodwill derived from doing the right thing, hotels are also realizing the benefits to their business. A large percentage of Millennials expect hotels to be eco-friendly and will only patronize those properties that are proudly conforming. Consequently, more hotels are realizing that sustainability is a key element in a successful branding strategy. In addition, going green can lead to a more profitable bottom line, as savings on electricity, water and cleaning materials can add up. Also, there are other advantages that come with being an eco-friendly business, such as government subsidies and tax and loan incentives. As a result, many hotels are finding innovative ways to integrate eco-friendly practices into their business. Geo-thermal energy systems, along with energy-from-waste systems, are being used to heat and cool the property. Passive solar panels, green roofs, natural lighting and natural ventilation strategies also assist in energy conservation. Low-flow water systems and plumbing fixtures make a contribution, as does eco-friendly hardwood flooring, and energy efficient televisions and appliances throughout the property. In addition, some hotels have implemented in-room recycling programs, and only provide all-natural, personal care items. One hotel has actually constructed a bee-keeping operation on their grounds. Not only is this good for the bees but the hotel also produces products from the operation which they sell. This kind of creative innovation also holds enormous appeal to guests. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.