Editorial Board   

Mr. Meister

Kurt Meister

Senior Vice President , Distinguished Programs

As senior vice president of national sales and business development, Kurt Meister leads Distinguished Programs' sales, service, outreach and marketing teams for the brokerage's specialty programs.

These programs include the hotel, resort and casino all-lines program, the historic properties hotel program, real estate umbrella, restaurant umbrella, cultural institutions & museum umbrella, and the golf course/golf club/ city club umbrella. Mr. Meister applies his 30 years of experience in the insurance industry to cultivate and support a confident and resilient sales team capable of helping their clients grow their businesses.

Mr. Meister began his career at Distinguished Programs as vice president of real estate and hospitality in 2013, leading the organization's national sales team and spearheading the company's sales training & coaching programs. In this role he as also tasked with leading marketing strategies.

Prior to joining Distinguished Programs, he served as National Specialty Underwriters' vice president of hospitality from 2006 to 2012. In this role, he was responsible for managing the hospitality, gaming and healthcare divisions while also leading a national team of empowered sales executives.

Working in the world of insurance was Mr. Meister's original career goal, joining the industry immediately after college. He began his professional insurance career with Aon in Chicago, going through the company's management training program. During his 18 years with Aon, he worked in Chicago, Philadelphia and later in Seattle. He managed different divisions, taking on advancing responsibilities and eventually was promoted to senior vice president.

Mr. Meister earned his bachelor's degree in economics from the University of Michigan in Ann Arbor, where he was first introduced to insurance through a business internship for Aon Corporation. He attended Villanova University, studying business administration with a focus on marketing and corporate finance.

Please visit http://www.distinguished.com for more information.

Mr. Meister can be contacted at +1 425-213-5125 or KMeister@distinguished.com

Coming up in April 2020...

Guest Service: First Impressions Matter

Hotels spend large amounts of money on marketing their operation and brand, but sometimes they fail to remember that guest service is the lifeblood of their business. It is outstanding guest service that allows a hotel to create an amazing and lasting impression, one that will remain with guests far beyond the duration of their stay. In pre-internet days, first impressions were formed the moment a guest walked through a hotel's front door. These days, first impressions are created long before a guest arrives at a hotel property. They begin when a customer visits a hotel's website or social media pages for the first time. When a guest connects with a property online, they immediately form an opinion of the hotel. First impressions matter and because of that, a hotel website should be mobile-friendly with blistering fast speed; it should be graphically appealing; and it should provide visual representation of the kind of experience a guest can expect. It is also vital to engage the customer; to actively solicit and respond to guest feedback. When a hotel personally engages with someone, it is demonstrating to other customers that guest opinions matter, and that management is willing to go the extra mile to provide superior guest service. Similarly, when a hotel sends out personalized emails with satisfaction surveys attached, it demonstrates that management values guest feedback, so that service can be improved at every level. Additionally, social media messages can be sent out prior to a guest's arrival to learn more about them, so their visit can be personalized. It's the small touches and details that are most remembered and appreciated. The April issue of the Hotel Business Review will examine what some leading hotels are doing to cultivate excellent guest service in their operations.