Editorial Board   Guest Author

Mr. Foley

Tim Foley

Vice President of Operations, Spire Hospitality

Tim Foley, an industry veteran with more than 32 years of experience, serves as Spire Hospitality Vice President of Operations. Mr. Foley brings a wealth of experience and proven results in Resort Operations, Brand Repositioning, Asset Management and Food & Beverage Operations. Spire Hospitality, based in Chicago, Ill., is a third-party operator of 6,293 room keys and nearly 400,000 square feet of meeting space in hotels including unique independents and across celebrated brands such as Hilton Hotels & Resorts, (IHG) InterContinental Hotels Group and (MAR) Marriott International. Spire Hospitality offers expertise in all facets of hospitality management and is committed to preserving, protecting and enhancing the value of hotel real estate.

Prior to joining Spire, Mr. Foley held the position of Vice President of Asset Management with Tiburon Capital, where he had oversight responsibilities of a number of large destination resorts.  In addition to this role, Mr. Foley has held numerous general manager and executive committee positions with Interstate Hotels, Wyndham Hotels, Meristar Hotels and Registry Hotels. These properties represented Independent Brands, Major Brands and Conference Centers.

Mr. Foley attended Illinois State University, where he majored in Sociology and minored in Industrial Psychology.

Spire Hospitality, one of the nation's leading and most respected hotel management companies, identifies and implements green initiatives across its nearly two-dozen managed properties, aiding in the reduction of the environmental impact of the industry, serving as good stewards for the earth's resources and the communities where each hotel calls home and forecasting how integrating simple, sustainable practices can positively impact the bottom line.

Please visit http://www.spirehotels.com for more information.

Mr. Foley can be contacted at 847-498-6650 or tfoley@spirehotels.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.