Editorial Board   Guest Author

Mr. Doane

Jeff Doane

Senior Vice President, Sales & Marketing, North & Central America, AccorHotels

Jeff Doane has dedicated his career to maximizing the performance of the luxury, midscale and economy hotels he represents through heightened sales, marketing and revenue management leadership.   

In his current role as Senior Vice President, Sales & Marketing, North & Central America, Mr. Doane oversees all aspects of marketing, sales and revenue management including strategy development and plan execution of the nearly 100 AccorHotels properties in the region. Prior to this role, Mr. Doane was the Vice President, Sales & Marketing for Fairmont Hotels & Resorts after serving as the Regional Director of Sales & Marketing for the California region.     

Mr. Doane began his longtime affiliation with Fairmont as a Sales Manager for the San Francisco property in 1994.  He then served as Director of Group Sales from 1996 to 1999.  Based on his leadership skills and outstanding sales performance, Mr. Doane was promoted to Director of Sales and Marketing for The Fairmont San Jose in 1999.

Mr. Doane discovered his affinity and aptitude for the hotel industry while studying Business Economics at the University of California at Santa Barbara. While attending UCSB, he worked at numerous hotels in a variety of roles including bellman, desk clerk, lifeguard and night audit.   

In his free time, he is a wine enthusiast, enjoys the theatre as well as spending time with his wife and three daughters. He also loves engaging in outdoor activities and sports and is a lifetime fan of the Golden State Warriors.

 

Please visit http://www.accor.com for more information.

Mr. Doane can be contacted at 860-500-2020 or jeff.doane@accor.com

Coming up in September 2019...

Hotel Group Meetings: Uncommon Destinations

The last few years have been good to the Hotel Group Meetings industry and that trend is expected to continue into 2019. Planners are brimming with confidence due to an expanding economy and increased job creation, which typically results in a boost in corporate meetings. Given this promising outlook, planners are trying to outdo themselves to satisfy the high expectations of their clients. One notable trend is to integrate unusual settings into the meeting experience, hosting groups at local zoos, aquariums, museums, event centers, or other outdoor facilities. The goal is to embrace uncommon destinations, rather than a typical hotel conference room, so that meetings can be memorable, unique and stimulating. This is also part of another trend which is to support all things local - from hosting events at landmark city venues; to catering through local restaurants, food trucks and microbreweries; to hosting off-site excursions like agri-tours, athletic events or scenic 5k routes. However, though the setting might be spectacular, there are still some bedrock components that must be provided to ensure a successful meeting. Free, high-speed Wi-Fi is still one of the most requested services. Planners have to make sure that a comprehensive communication infrastructure is in place so clients can easily connect - and stay connected - to the network throughout the entire meeting experience. Also, technology tools can be used to streamline the booking, registration, and check-in process, and Radio Frequency Identification (RFID) materials can be utilized to ensure seamless access to conference events. There are also numerous software tools that encourage audience participation, as well as integrating polls, Q&A, surveys and games into speakers' presentations. The September Hotel Business Review will examine issues relevant to group meetings and will report on what some hotels are doing to promote this sector of their operations.