Editorial Board   Guest Author

Mr. Doane

Jeff Doane

Senior Vice President, Sales & Marketing, North & Central America, AccorHotels

Jeff Doane has dedicated his career to maximizing the performance of the luxury, midscale and economy hotels he represents through heightened sales, marketing and revenue management leadership.   

In his current role as Senior Vice President, Sales & Marketing, North & Central America, Mr. Doane oversees all aspects of marketing, sales and revenue management including strategy development and plan execution of the nearly 100 AccorHotels properties in the region. Prior to this role, Mr. Doane was the Vice President, Sales & Marketing for Fairmont Hotels & Resorts after serving as the Regional Director of Sales & Marketing for the California region.     

Mr. Doane began his longtime affiliation with Fairmont as a Sales Manager for the San Francisco property in 1994.  He then served as Director of Group Sales from 1996 to 1999.  Based on his leadership skills and outstanding sales performance, Mr. Doane was promoted to Director of Sales and Marketing for The Fairmont San Jose in 1999.

Mr. Doane discovered his affinity and aptitude for the hotel industry while studying Business Economics at the University of California at Santa Barbara. While attending UCSB, he worked at numerous hotels in a variety of roles including bellman, desk clerk, lifeguard and night audit.   

In his free time, he is a wine enthusiast, enjoys the theatre as well as spending time with his wife and three daughters. He also loves engaging in outdoor activities and sports and is a lifetime fan of the Golden State Warriors.

 

Please visit http://www.accor.com for more information.

Mr. Doane can be contacted at 860-500-2020 or jeff.doane@accor.com

Coming up in November 2020...

Hotel Design: Home Away From Home

With the rise of the sharing economy and the peer-to-peer marketplace for lodging options, hoteliers are re-thinking the look, feel and appeal of their locations. There is an emphasis on re-creating a feeling of homeyness - a comfortable, cozy and inviting space that feels like home. 'This is accomplished through the careful selection of furniture design, paint colors, lighting design, artwork, bathroom fixtures and textile accessories. In addition, some hotels are providing their guests with upscale amenities, such as a book and movie library, home-style kitchenettes, a coffee machine with locally-sourced beans and tea, or even a batch of fresh-baked cookies. Similarly, there is a growing design trend based on the concept of place-making. Travelers are searching for experiences that are unique and authentic to the locale in which they find themselves, and so hotel designers are integrating a sense of place into their work. This is partially achieved by incorporating traditional artisanal crafts and other local artwork into hotel rooms and communal spaces. Another design trend includes the creation of full-service, co-working environments within the hotel. Guests don't like to stay alone in their room when they need to work, so now they can go downstairs to the lobby-or up to the roof-to work among others. These areas encourage guests - and non-guests alike - to stay as long as they like and to partake of hotel amenities. Finally, recognizing the importance of the Wellness Movement, some designers are exploring how room design can increase the likelihood of deep and restorative sleep. Creating dark and quiet spaces, blocking excessive light, providing guests with a selection of different kinds of pillows, and the ability to control room temperature, are a few of the best practices in this area. These are some of the architecture and design topics that will be covered in the November issue of the Hotel Business Review.