Editorial Board   Guest Author

Mr. Hess

Michael Hess

Founder/Chief Executive Officer, Waste Harmonics

Michael Hess is founder and chief executive officer of Waste Harmonics, a Rochester, New York-based company that provides customized waste and recycling management solutions for businesses across North America. Waste Harmonics is a unique waste management company providing service brokering in the waste industry. The company manages waste contracts and third-party vendors, and ultimately helps customers with what every business develops: waste. Customized program solutions address waste generator expectations and requirements, dealing with single-source management of service suppliers, quality of service, reduction of costs, data and reporting analytics, consolidated invoicing and landfill diversion. These unique service solutions create value for customers by continuously supporting their ongoing efforts to improve economic and environmental performances.

Mr. Hess leads Waste Harmonics' team of waste/recycling, technology, logistics and customer service experts who broker waste and recycling services — which deliver significant costs savings — for single- and multi-location businesses in a wide range of business categories, including retail, grocery, restaurant, travel center, logistics, distribution and shipping.

Prior to founding Waste Harmonics, Mr. Hess served as vice president of U.S. operations for Capital Environmental Resource Inc., a $120 million in revenue solid waste collection and disposal company with operations in the Northeastern United States and Canada. During his tenure at Capital Environment, Hess served as an integral part in the acquisition, start-up and integration of 11 solid waste companies over two and a half years. Mr. Hess acquired Waste Harmonics from Capital Environment in 2001 and has since grown the business from a solely Northeastern United States focus to serving customers throughout the U.S. and Canada. He holds a bachelor's degree in management from SUNY Empire State College and serves on the Nazareth College Board of Trustees.

Mr. Hess can be contacted at 585-924-9640 or mhess@wasteharmonics.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.