Editorial Board   Guest Author

Mr. Hess

Michael Hess

Founder/Chief Executive Officer, Waste Harmonics

Michael Hess is founder and chief executive officer of Waste Harmonics, a Rochester, New York-based company that provides customized waste and recycling management solutions for businesses across North America. Waste Harmonics is a unique waste management company providing service brokering in the waste industry. The company manages waste contracts and third-party vendors, and ultimately helps customers with what every business develops: waste. Customized program solutions address waste generator expectations and requirements, dealing with single-source management of service suppliers, quality of service, reduction of costs, data and reporting analytics, consolidated invoicing and landfill diversion. These unique service solutions create value for customers by continuously supporting their ongoing efforts to improve economic and environmental performances.

Mr. Hess leads Waste Harmonics' team of waste/recycling, technology, logistics and customer service experts who broker waste and recycling services — which deliver significant costs savings — for single- and multi-location businesses in a wide range of business categories, including retail, grocery, restaurant, travel center, logistics, distribution and shipping.

Prior to founding Waste Harmonics, Mr. Hess served as vice president of U.S. operations for Capital Environmental Resource Inc., a $120 million in revenue solid waste collection and disposal company with operations in the Northeastern United States and Canada. During his tenure at Capital Environment, Hess served as an integral part in the acquisition, start-up and integration of 11 solid waste companies over two and a half years. Mr. Hess acquired Waste Harmonics from Capital Environment in 2001 and has since grown the business from a solely Northeastern United States focus to serving customers throughout the U.S. and Canada. He holds a bachelor's degree in management from SUNY Empire State College and serves on the Nazareth College Board of Trustees.

Mr. Hess can be contacted at 585-924-9640 or mhess@wasteharmonics.com

Coming up in March 2020...

Human Resources: Confronting a Labor Shortage

With the unemployment rate at its lowest level in decades (3.7%), what has always been a perennial problem for human resource professionals - labor shortage - is now reaching acute levels of concern. It is getting harder to find and recruit qualified applicants. Even finding candidates with the skills to succeed in entry-level positions has become an issue. In addition, employee turnover rates remain extremely high in the hotel industry. As a result of these problems, hotel HR managers are having to rethink their recruitment strategies in order to hire the right talent for the right job. First, hotels have been forced to raise their wages and offer other appealing perks, as a way to attract qualified candidates. Secondly, HR managers are reassessing their interviewing techniques, focusing less on the answers they receive to questions and more on observable behavior. Part of this process includes role-playing during the interview, so that the recruiter can gauge how a candidate works through specific problems and interacts with other team members. Additionally, some HR managers are also creating internal talent pools as a way to address labor shortages. Instead of utilizing department resources to find new hires with specific skills for needed positions, hotels are cultivating talent pools internally and preparing their employees to assume leadership roles whenever the time comes. They are also placing greater emphasis on a company culture that is more performance-based, as a way to curb employee turnover, increase employee satisfaction, and assure higher levels of customer service. Finally, recognizing the importance of employee retention as a way to lessen the impact of a tight labor market, some HR managers are instituting generous reward programs in order to retain their top performers. The March Hotel Business Review will explore what some HR professionals are doing to address these and other issues in their departments.