Editorial Board   Guest Author

Mr. Starr

Michael Starr

Partner, Holland & Knight LLP

Michael Starr is a partner in the New York office of Holland & Knight LLP, where he leads the firm's Labor & Employment Hospitality group. Having practiced for more than 35 years, he is a fellow of the College of Labor and Employment Lawyers and is listed in Chambers USA: Best Lawyers in America, among other major rating agencies, and in 2016 received the Global Award for Labor-Management Relations from Corporate LiveWire.

Mr. Starr represents major hospitality and other companies nationwide in complex litigation related primarily to labor relations and employment, often handling cutting-edge legal issues of substantial client significance. His practice encompasses federal labor law, non-competition and employee disloyalty, trade-secret misappropriation, employment discrimination and wage-hour law, as well as senior executive employment.

Mr. Starr appears regularly before federal and state courts for both trials and appeals, and he represents management before the National Labor Relations Board (NLRB) and in other agency proceedings. He also advises clients on preventive labor and employee relations practices.

Mr. Starr is frequently published and speaks professionally on the full range of employment and labor law issues. He was for 20 years a regular employment law columnist for The National Law Journal and was an editor of the Yale Law Journal.

His extensive community and professional activities include being a member of the Pro Bono Panel for civil appeals of the U.S. Court for the Second Circuit, a court-appointed mediator for the U.S. District Court for the Eastern and Southern Districts of New York and a member of the Eastern District's Alternative Dispute Resolution (ADR) Advisory Council. He was also a founding board member of the Court Appointment Special Advocates (CASA), a board member of the Lawyers Alliance for New York, and a member of the Human Resources Committee for the New York City Partnership and Chamber of Commerce.

Please visit http://www. for more information.

Mr. Starr can be contacted at +1 212-513-3506 or Michael.Starr@hklaw.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.