Editorial Board   Guest Author

Mr. Ovanessoff

Nick Ovanessoff

Chief Experience Officer, A Lucky Find

Nick Ovanessoff has more than a decade of experience in web development, marketing strategy, discovery and outreach of new properties, and developing strategic partnerships. He is currently the Chief Experience Officer at A Lucky Find, which provides full service sales and marketing for unique and memorable lodging experiences, including corporate and group travel services. Mr. Ovanessoff is responsible for curating immersive travel experiences unmatched by traditional services in the current hospitality industry, encouraging people to explore further and embrace immersive travel. The company has partner properties in over 20 countries, supporting experiences such as tipi and yurt hotels, airstream resorts, ice and igloo camps, private ranches, remote island villas, treehouse retreats and more.

     In addition to his role at A Lucky Find, Mr. Ovanessoff has served as a customer success consultant with TechAccelerator since January 2014. TechAccelerator is a web-based platform, driven by an integrated backend of virtual and physical hardware and software that empowers enterprise companies of all sizes and maturities - from early stage startups to large, established manufacturers - with real-time, on-demand tools in order to conduct interactive solution demonstrations and proof of concept deployments, alongside personal education and training. Previous roles include conference services manager for Shutters on the Beach Hotel and Hotel Casa Del Mar in Santa Monica, California, from 2008 to 2013.

    Prior to his role as conference services manager, Mr. Ovanessoff served as the director of marketing at Vike Inc., from 2007 to 2008. A long-time native to San Diego, Mr. Ovanessoff received his Bachelor of Business Administration (B.B.A.) in Marketing/Marketing Management in 2005.


    Please visit http://www.aluckyfind.travel for more information.

    Mr. Ovanessoff can be contacted at 858-922-0984 or info@aluckyfind.travel

    Coming up in January 2020...

    Mobile Technology: Meeting Tech Expectations

    What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.