Editorial Board   Guest Author

Mr. Ovanessoff

Nick Ovanessoff

Chief Experience Officer, A Lucky Find

Nick Ovanessoff has more than a decade of experience in web development, marketing strategy, discovery and outreach of new properties, and developing strategic partnerships. He is currently the Chief Experience Officer at A Lucky Find, which provides full service sales and marketing for unique and memorable lodging experiences, including corporate and group travel services. Mr. Ovanessoff is responsible for curating immersive travel experiences unmatched by traditional services in the current hospitality industry, encouraging people to explore further and embrace immersive travel. The company has partner properties in over 20 countries, supporting experiences such as tipi and yurt hotels, airstream resorts, ice and igloo camps, private ranches, remote island villas, treehouse retreats and more.

     In addition to his role at A Lucky Find, Mr. Ovanessoff has served as a customer success consultant with TechAccelerator since January 2014. TechAccelerator is a web-based platform, driven by an integrated backend of virtual and physical hardware and software that empowers enterprise companies of all sizes and maturities - from early stage startups to large, established manufacturers - with real-time, on-demand tools in order to conduct interactive solution demonstrations and proof of concept deployments, alongside personal education and training. Previous roles include conference services manager for Shutters on the Beach Hotel and Hotel Casa Del Mar in Santa Monica, California, from 2008 to 2013.

    Prior to his role as conference services manager, Mr. Ovanessoff served as the director of marketing at Vike Inc., from 2007 to 2008. A long-time native to San Diego, Mr. Ovanessoff received his Bachelor of Business Administration (B.B.A.) in Marketing/Marketing Management in 2005.


    Please visit http://www.aluckyfind.travel for more information.

    Mr. Ovanessoff can be contacted at 858-922-0984 or info@aluckyfind.travel

    Coming up in January 2019...

    Mobile Technology: The Future is Now

    Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.