Editorial Board   Guest Author

Mr. Ovanessoff

Nick Ovanessoff

Chief Experience Officer, A Lucky Find

Nick Ovanessoff has more than a decade of experience in web development, marketing strategy, discovery and outreach of new properties, and developing strategic partnerships. He is currently the Chief Experience Officer at A Lucky Find, which provides full service sales and marketing for unique and memorable lodging experiences, including corporate and group travel services. Mr. Ovanessoff is responsible for curating immersive travel experiences unmatched by traditional services in the current hospitality industry, encouraging people to explore further and embrace immersive travel. The company has partner properties in over 20 countries, supporting experiences such as tipi and yurt hotels, airstream resorts, ice and igloo camps, private ranches, remote island villas, treehouse retreats and more.

     In addition to his role at A Lucky Find, Mr. Ovanessoff has served as a customer success consultant with TechAccelerator since January 2014. TechAccelerator is a web-based platform, driven by an integrated backend of virtual and physical hardware and software that empowers enterprise companies of all sizes and maturities - from early stage startups to large, established manufacturers - with real-time, on-demand tools in order to conduct interactive solution demonstrations and proof of concept deployments, alongside personal education and training. Previous roles include conference services manager for Shutters on the Beach Hotel and Hotel Casa Del Mar in Santa Monica, California, from 2008 to 2013.

    Prior to his role as conference services manager, Mr. Ovanessoff served as the director of marketing at Vike Inc., from 2007 to 2008. A long-time native to San Diego, Mr. Ovanessoff received his Bachelor of Business Administration (B.B.A.) in Marketing/Marketing Management in 2005.


    Please visit http://www.aluckyfind.travel for more information.

    Mr. Ovanessoff can be contacted at 858-922-0984 or info@aluckyfind.travel

    Coming up in March 2019...

    Human Resources: An Era of Transition

    Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.