Editorial Board   Guest Author

Mr. Cabral

Armando Cabral

General Manager, Ty Lounge, The Biltmore Santa Barbara

A native of Mexico City, Armando Cabral was educated at Glion Institute of Higher Education and Universidad del Valle de Mexico. From there, he began his journey with Four Seasons Hotels and Resorts as a Manager in Training at Four Seasons Resort Costa Rica. The warm and welcoming staff and “family” he developed during his time there are what made him ultimately decide that Four Seasons was the company he wanted to build his career with.

After completing the MIT program, Mr. Cabral was promoted to the role of Restaurant Assistant Manager where he oversaw the Resort's signature busiest outlet. Fast forward a few years, as Mr. Cabral transitioned to the power house of the Resort: In-Room Dining, where he also oversaw the execution of the Extraordinary Experiences program, which included intimate and romantic seaside dining, as well as over-the -top private dining events at the Resort' residences. These specialty events are where Mr. Cabral discovered his passion for creating truly memorable and unforgettable experiences.

Mr. Cabral's next move took him to the sun-filled coast of California, at the iconic Four Seasons Resort The Biltmore Santa Barbara. He spent six years at the modern Italian restaurant, Bella Vista, before moving to the unique and historic Coral Casino Beach and Cabana Club, where he oversaw and assisted in all facets of the dining program.

Mr. Cabral's latest transition came in the form of a promotion to General Manager of Ty Lounge, the Resort's bustling Spanish-infused bar and lounge. His passion for creating has driven him in creating an upscale, locally-inspired beverage and dining program, which has been wildly successful. Ty Lounge is heralded by locals and visiting guests, as the prime spot to celebrate, either inside the elaborately decorated lounge, or outside on the Luna Terrace, overlooking the Pacific Ocean.

Please visit http://www.fourseasons.com for more information.

Mr. Cabral can be contacted at 805-969-2261 or armando.cabral@fourseasons.com

Coming up in August 2020...

Food & Beverage: New Technological Innovations

In the past few years, hotel food and beverage departments have experienced significant growth. Managers are realizing just how much revenue potential this sector holds, both in terms of additional revenue and as a means to enhance the guest experience. As a result, substantial investments are being made in F&B operations as a way to satisfy hotel guests but also to keep pace with the competition. Though it has been a trend for many years, the Farm-to-Table movement shows no signs of abating. Hotel chains are abandoning corporate restaurants and are instead partnering with local chefs to create locally-influenced dining options. Local, farm-sourced ingredients paired with specialty beverages or local wine also satisfies the increasing demand from Millennial travelers who are eager to travel sustainably and contribute to a positive impact. A farm-to-table F&B program also helps to support the local economy, which builds community goodwill. Also popular are "Self-Serv" and "Grab & Go" options. These concepts stem from an awareness that a guest's time is limited and if a hotel can supply them with fast, fresh, food and beverage choices, then so much the better for them. Plus, by placing these specialty kiosks in areas that might be traditionally under-utilized (the lobby, for instance), they can become popular destination locations. Of course, there are new technological innovations as well. In-room, on-screen menus allow guests to order from any restaurant on the property, and some hotels are partnering with delivery companies that make it possible for guests to order food from any restaurant in the area. Also, many hotels are implementing in-room, voice-activated devices, so ordering food via an AI-powered assistant will soon become mainstream as well. The August issue of the Hotel Business Review will report on these developments and document what some leading hotels are doing to expand this area of their business.