Editorial Board   Guest Author

Mr. Carr

Harry Carr

Corporate Director of Revenue Management, Pivot Hotels & Resorts

Harry Carr, the Corporate Director of Revenue Management for Pivot Hotels and Resorts has been involved in the evolving discipline of revenue management since 1998. With over 20 years of hospitality experience in lifestyle hotels, destination resorts and branded properties, he has been able to drive total revenue and gain market share for diverse properties.

Mr. Carr joined Pivot Hotels & Resorts in 2015 and assisted in repositioning Hotel Zephyr, the first property in the Pivot portfolio. The Zephyr was able to grow revenue by 33% and grew the RevPAR index from 101.6% to 115.3%. In 2016 he was named revenue manager of the year and promoted to lead the team from the corporate level. He has been instrumental in growing the Pivot portfolio from a single property to 11 operating properties and 17 total including those under development. The rapid growth of the lifestyle division within Davidson Hotels and Resorts has required Mr. Carr to focus on recruiting, developing and retaining an industry leading team of Directors of Revenue Management.

Before joining Pivot, Mr. Carr worked with leading lifestyle companies at SBE and Viceroy Hotel Group as well as Branded hotels at Interstate Hotels and Resorts, Starwood and Hilton. His experience extends outside of the United States to international sites with a focus on the Caribbean. He built the revenue management structure from the ground up for The Maho Group on the island of St. Maarten consisting of 5 independent hotels. Early in his career, Mr. Carr worked in the front office, housekeeping and sales giving him first-hand knowledge of how top line results impact operations and ultimately the profitability of the hotel. Mr. Carr is active within HSMAI and enjoys volunteering with the American Red Cross.


Please visit http://www.pivothotels.com for more information.

Mr. Carr can be contacted at 678-349-0909 or info@pivothotels.com

Coming up in July 2019...

Hotel Spa: Pursuing Distinction

The Wellness Movement continues to evolve and hotel spas continue to innovate in order to keep pace. Fueled by intense competition within the industry, hotel spas are seeking creative ways to differentiate themselves in the market. An increasing number of customers are searching for very specific, niche treatments that address their particular health concerns and, as a result, some leading spas have achieved distinction by offering only one specialized treatment. Meditation and mindfulness practices are becoming increasingly mainstream as are alternative treatments and therapies, such as Ayurvedic therapies, Reiki, energy work and salt therapy. Some spas specialize in stress management and offer lifestyle coaching sessions as part of their program.  Other spas are fully embracing new technologies as a way to differentiate themselves, such as providing wearable devices that track health and fitness biomarkers, or robots programmed with artificial intelligence to control spa environments, or virtual reality add-ons that transport guests to relaxing places around the world. Some spas have chosen to specialize in medical procedures such as liposuction, laser skin therapy, phototherapy facials, Botox and facial fillers, acupuncture and permanent hair removal, in addition to cosmetic body shaping procedures and  teeth whitening treatments. Similarly, other spas are offering comprehensive health check-ups and counseling services for those who are interested in disease prevention treatments. Finally, as hotel spas continue to become more diverse, accessible and specialized, there is a growing demand for health professionals with a specific area of expertise. There is a proliferation of top class, quality wellness practitioners who make a name for themselves by offering their services around the globe, including athletes, chefs, doctors, physical trainers and weight loss specialists. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.

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