Editorial Board   Guest Author

Mr. Carr

Harry Carr

Corporate Director of Revenue Management, Pivot Hotels & Resorts

Harry Carr, the Corporate Director of Revenue Management for Pivot Hotels and Resorts has been involved in the evolving discipline of revenue management since 1998. With over 20 years of hospitality experience in lifestyle hotels, destination resorts and branded properties, he has been able to drive total revenue and gain market share for diverse properties.

Mr. Carr joined Pivot Hotels & Resorts in 2015 and assisted in repositioning Hotel Zephyr, the first property in the Pivot portfolio. The Zephyr was able to grow revenue by 33% and grew the RevPAR index from 101.6% to 115.3%. In 2016 he was named revenue manager of the year and promoted to lead the team from the corporate level. He has been instrumental in growing the Pivot portfolio from a single property to 11 operating properties and 17 total including those under development. The rapid growth of the lifestyle division within Davidson Hotels and Resorts has required Mr. Carr to focus on recruiting, developing and retaining an industry leading team of Directors of Revenue Management.

Before joining Pivot, Mr. Carr worked with leading lifestyle companies at SBE and Viceroy Hotel Group as well as Branded hotels at Interstate Hotels and Resorts, Starwood and Hilton. His experience extends outside of the United States to international sites with a focus on the Caribbean. He built the revenue management structure from the ground up for The Maho Group on the island of St. Maarten consisting of 5 independent hotels. Early in his career, Mr. Carr worked in the front office, housekeeping and sales giving him first-hand knowledge of how top line results impact operations and ultimately the profitability of the hotel. Mr. Carr is active within HSMAI and enjoys volunteering with the American Red Cross.


Please visit http://www.pivothotels.com for more information.

Mr. Carr can be contacted at 678-349-0909 or info@pivothotels.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.