Editorial Board   Guest Author

Mr. Hart

Tim Hart

Chief Executive Officer, Knowland

Tim Hart has over 25 years of experience serving the travel and hospitality industry. He began his career at Andersen Consulting in 1984, after receiving his MBA in Finance. In 1988 he joined Joseph McCall and Company, an Atlanta-based technology consulting and development company. In 1992, he became VP of Product Development at Aeronomics Incorporated, a pricing and revenue management solutions provider across various travel segments, including hospitality, airlines, rental cars and cruise lines. Aeronomics later merged with Decision Focus Incorporated to become Talus Solutions, which was later acquired by Manugistics.

In 1999, Mr. Hart co-founded The Rubicon Group, a travel and hospitality data and business intelligence company. He served first as Chief Operating Officer and subsequently as Chief Executive Officer. Rubicon grew from a startup to a preeminent provider of competitive intelligence to the world's largest hospitality and rental car companies. Mr. Hart became a frequent speaker at industry meetings, presenting insights from Rubicon's deep forward-looking demand data. In 2011, Rubicon was acquired by Travelclick, a leading hospitality solutions firm. He served as Executive Vice President of Business Intelligence for Travelclick until 2014, when he became CEO of Knowland.

Under Mr. Hart's leadership, Knowland has transformed from what is commonly referred to in the hospitality industry as a 'readerboard' company to an industry innovator and a leader in market intelligence for hotels, venues, and convention and visitors bureaus. Additionally, Mr. Hart has guided Knowland through numerous acquisitions, and has significantly expanded the company's product offerings by introducing new next-generation analytics-based solutions that help customers find, evaluate, pitch and win the best groups and meetings business.

Mr. Hart lives in Washington, DC with his wife, Laurie. They have four grown children and three grandchildren.


Please visit http://www.knowland.com for more information.

Mr. Hart can be contacted at 202-312-5880 or thart@knowland.com

Coming up in July 2019...

Hotel Spa: Pursuing Distinction

The Wellness Movement continues to evolve and hotel spas continue to innovate in order to keep pace. Fueled by intense competition within the industry, hotel spas are seeking creative ways to differentiate themselves in the market. An increasing number of customers are searching for very specific, niche treatments that address their particular health concerns and, as a result, some leading spas have achieved distinction by offering only one specialized treatment. Meditation and mindfulness practices are becoming increasingly mainstream as are alternative treatments and therapies, such as Ayurvedic therapies, Reiki, energy work and salt therapy. Some spas specialize in stress management and offer lifestyle coaching sessions as part of their program.  Other spas are fully embracing new technologies as a way to differentiate themselves, such as providing wearable devices that track health and fitness biomarkers, or robots programmed with artificial intelligence to control spa environments, or virtual reality add-ons that transport guests to relaxing places around the world. Some spas have chosen to specialize in medical procedures such as liposuction, laser skin therapy, phototherapy facials, Botox and facial fillers, acupuncture and permanent hair removal, in addition to cosmetic body shaping procedures and  teeth whitening treatments. Similarly, other spas are offering comprehensive health check-ups and counseling services for those who are interested in disease prevention treatments. Finally, as hotel spas continue to become more diverse, accessible and specialized, there is a growing demand for health professionals with a specific area of expertise. There is a proliferation of top class, quality wellness practitioners who make a name for themselves by offering their services around the globe, including athletes, chefs, doctors, physical trainers and weight loss specialists. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.