Editorial Board   Guest Author

Mr. Hart

Tim Hart

Chief Executive Officer, Knowland

Tim Hart has over 25 years of experience serving the travel and hospitality industry. He began his career at Andersen Consulting in 1984, after receiving his MBA in Finance. In 1988 he joined Joseph McCall and Company, an Atlanta-based technology consulting and development company. In 1992, he became VP of Product Development at Aeronomics Incorporated, a pricing and revenue management solutions provider across various travel segments, including hospitality, airlines, rental cars and cruise lines. Aeronomics later merged with Decision Focus Incorporated to become Talus Solutions, which was later acquired by Manugistics.

In 1999, Mr. Hart co-founded The Rubicon Group, a travel and hospitality data and business intelligence company. He served first as Chief Operating Officer and subsequently as Chief Executive Officer. Rubicon grew from a startup to a preeminent provider of competitive intelligence to the world's largest hospitality and rental car companies. Mr. Hart became a frequent speaker at industry meetings, presenting insights from Rubicon's deep forward-looking demand data. In 2011, Rubicon was acquired by Travelclick, a leading hospitality solutions firm. He served as Executive Vice President of Business Intelligence for Travelclick until 2014, when he became CEO of Knowland.

Under Mr. Hart's leadership, Knowland has transformed from what is commonly referred to in the hospitality industry as a 'readerboard' company to an industry innovator and a leader in market intelligence for hotels, venues, and convention and visitors bureaus. Additionally, Mr. Hart has guided Knowland through numerous acquisitions, and has significantly expanded the company's product offerings by introducing new next-generation analytics-based solutions that help customers find, evaluate, pitch and win the best groups and meetings business.

Mr. Hart lives in Washington, DC with his wife, Laurie. They have four grown children and three grandchildren.


Please visit http://www.knowland.com for more information.

Mr. Hart can be contacted at 202-312-5880 or thart@knowland.com

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.