Editorial Board   Guest Author

Mr. Hart

Tim Hart

Chief Executive Officer, Knowland

Tim Hart has over 25 years of experience serving the travel and hospitality industry. He began his career at Andersen Consulting in 1984, after receiving his MBA in Finance. In 1988 he joined Joseph McCall and Company, an Atlanta-based technology consulting and development company. In 1992, he became VP of Product Development at Aeronomics Incorporated, a pricing and revenue management solutions provider across various travel segments, including hospitality, airlines, rental cars and cruise lines. Aeronomics later merged with Decision Focus Incorporated to become Talus Solutions, which was later acquired by Manugistics.

In 1999, Mr. Hart co-founded The Rubicon Group, a travel and hospitality data and business intelligence company. He served first as Chief Operating Officer and subsequently as Chief Executive Officer. Rubicon grew from a startup to a preeminent provider of competitive intelligence to the world's largest hospitality and rental car companies. Mr. Hart became a frequent speaker at industry meetings, presenting insights from Rubicon's deep forward-looking demand data. In 2011, Rubicon was acquired by Travelclick, a leading hospitality solutions firm. He served as Executive Vice President of Business Intelligence for Travelclick until 2014, when he became CEO of Knowland.

Under Mr. Hart's leadership, Knowland has transformed from what is commonly referred to in the hospitality industry as a ‘readerboard' company to an industry innovator and a leader in market intelligence for hotels, venues, and convention and visitors bureaus. Additionally, Mr. Hart has guided Knowland through numerous acquisitions, and has significantly expanded the company's product offerings by introducing new next-generation analytics-based solutions that help customers find, evaluate, pitch and win the best groups and meetings business.

Mr. Hart lives in Washington, DC with his wife, Laurie. They have four grown children and three grandchildren.


Please visit http://www.knowland.com for more information.

Mr. Hart can be contacted at 202-312-5880 or thart@knowland.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.