Editorial Board   Guest Author

Mr. Kovensky

Mike Kovensky

Director of Sales & Marketing, InterContinental Miami

Mike Kovensky grew up on Long Island, NY, where the winters escorted him to Florida State University. Upon graduating with a degree in Hotel and Restaurant Management, he headed South.

Starting his career with Hilton Hotels in Atlanta, he began his journey in Hotel Sales.  After 5 plus years of learning the Group market, and how to communicate without a "New York" accent, he relocated to Long Beach, California. While in Long Beach, he enhanced his knowledge within the Transient segments. From California, he relocated back to NYC and further strengthened his knowledge in the Business Travel/Leisure segments and reconfirm his dislike for the cold Winters.  After two years in NYC, he relocated to Orlando getting back to working in Hotels in which the Group segment was the main audience. While in Orlando, he continued to work for Hilton, and then moving onto leadership opportunities within Wyndham and LXR.

After 17 years in Orlando, he explored a more balanced lifestyle in South Florida and assumed the role of Director of Sales & Marketing for the InterContinental Miami. Approaching 7 years at InterContinental, Mr. Kovensky has been able to lean on his varied experience over the years and contribute to a strong producing Sales team, while growing market share by more than 15% over the last 6 years.  

Mr. Kovensky currently resides in Delray Beach and treasures his Sirius radio for the long commute, in addition to his weekends spent with family, including 2 daughters, 5 grandchildren along with an unbelievably patient wife.

 


Please visit http://www.ihg.com for more information.

Mr. Kovensky can be contacted at 305-577-1000 or mike.kovensky@ihg.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.