Editorial Board   Guest Author

Ms. Kreyling

Anna Kreyling

Interior Designer, Baskervill Hospitality Studio

As an interior designer in Baskervill's award-winning hospitality studio, Anna Kreyling, NCIDQ, has led ground up, prototype, and substantial renovation projects for select service, full service, and boutique brands—including numerous jobs for Marriott International, Hilton, IHG, and Hyatt—to name a few. Previously in-house at an esteemed ownership group, Ms. Kreyling leverages her diverse experience to translate brand ethos into physical spaces that both delight guests and contribute to hoteliers' bottom line.

Her early background in studio art and photography gives her an eye for framing dynamic experiential designs where balance is her most important success metric. From understanding the psychology of how guests use intimate spaces such as guestrooms, to dissecting the best ways to foster larger gatherings in public spaces—people and purpose are at the heart of Ms. Kreyling's design philosophy.

Form and function are equals in Ms. Kreyling's eye: beauty must be durable, and spaces should be intuitive so guests can navigate with confidence, all without losing the unexpected touches that make people want to explore and discover. Eager to build on vision and hungry to leverage untapped potential, Ms. Kreyling tends to listen more than talk, examining what makes the most sense holistically for a specific ownership group, brand, guest, and envisioned site for the property. To her, design is a team sport that's best played when perspectives and personalities collide under a unified desire to give guests genuine "wow" moments.


Please visit http://www.baskervill.com for more information.

Ms. Kreyling can be contacted at +1 804-343-1010 or akreyling@baskervill.com

Coming up in October 2020...

Revenue Management: Maximizing Profit

Hotel Revenue Management continues to evolve at a blistering pace. Driven by technological innovation and new distribution channels, there are some dynamic opportunities for expansion in this fast-growing field. The technology is primarily designed to help revenue managers further refine their operations and pricing models to maximize hotel profit. For example, hotels can't be all things to all people, so a key strategy is to precisely identify their target audience. By employing geo-targeting techniques and analyzing behavior such as previous bookings, on-property purchases and online shopping practices, there is an increased capability to define guest demographics. By segmenting customers in more specific ways, hotels are able to create more personalized experiences which, in turn, allow managers to optimize their room rates. It is also an effective way to fulfill the unique needs and preferences of the individual. Another methodology is to consistently monitor the competition's pricing strategies. There are software tools that analyze a competitor's current rates, and then allow a hotel to make its own pricing adjustments. It is also a useful means to conduct forecasting models. Other technologies that are being integrated into a revenue manager's toolkit include Artificial Intelligence in the form of automated algorithms, and Voice Recognition (VR) for data inquiries, rate changes, and booking behavior. Predictive and analytic software programs are also being leveraged to provide more forward-looking data, instead of the usual reliance on historical performance. These metrics allow managers to be more proactive - rather than reactive - with their revenue strategy. The October issue of the Hotel Business Review will examine these developments and report on how some leading hotels are executing their revenue management strategies.