Editorial Board   Guest Author

Ms. Glickman

Alexandra Glickman

Area Vice Chairman & Managing Director, Gallagher Real Estate & Hospitality Services

Alexandra Glickman has 34 years of experience in the commercial insurance arena. As Area Vice Chairman and Managing Director-Practice Leader of Gallagher Real Estate and Hospitality Services, Ms. Glickman's expertise is in developing and servicing clients who specialize in real estate development, acquisition, advisory, management and all aspects of ownership as well as all asset classes. She has an extensive experience in the Real Estate industry and has pioneered many real estate specific insurance products and services. Prior to joining Gallagher in 2001, she led Marsh's worldwide Real Estate and Hospitality Practice.

Ms. Glickman has been a featured speaker, instructor and contributor to numerous organizations and publications including the Practicing Law Institute, American College of Real Estate Lawyers, BOMA, NAREIM, NAIOP, ICSC, California State Bar Real Estate Section, CEB, CLE, national lenders' conferences, graduate schools and numerous law firms. She has been quoted in The New York Times, The Wall Street Journal, The Los Angeles Times, The Los Angeles Daily Journal, Business Insurance and Real Estate Southern California to name a few. In 2012, 2013 and 2014, Ms. Glickman was named by Real Estate Forum Magazine as one of the Nation's Top 50 “Women of Influence.”

Ms. Glickman's current and past professional and community involvement award recognition includes Board Member - USC Lusk Center for Real Estate, YMCA Metropolitan Los Angeles Board of Directors, Member - Real Estate Round Table and Homeland Security Task Force, City of Hope Real Estate & Construction Council - Board Member (Chair) among others.

Ms. Glickman is a graduate of University of California, Berkeley, and graduated from the School of Business Administration, USC as well as John F. Anderson Graduate School of Management - UCLA.

Please visit http://www.ajg.com for more information.

Ms. Glickman can be contacted at 818-539-1303 or alexandra_glickman@ajg.com

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.