Editorial Board   Guest Author

Ms. Glickman

Alexandra Glickman

Area Vice Chairman & Managing Director, Gallagher Real Estate & Hospitality Services

Alexandra Glickman has 34 years of experience in the commercial insurance arena. As Area Vice Chairman and Managing Director-Practice Leader of Gallagher Real Estate and Hospitality Services, Ms. Glickman's expertise is in developing and servicing clients who specialize in real estate development, acquisition, advisory, management and all aspects of ownership as well as all asset classes. She has an extensive experience in the Real Estate industry and has pioneered many real estate specific insurance products and services. Prior to joining Gallagher in 2001, she led Marsh's worldwide Real Estate and Hospitality Practice.

Ms. Glickman has been a featured speaker, instructor and contributor to numerous organizations and publications including the Practicing Law Institute, American College of Real Estate Lawyers, BOMA, NAREIM, NAIOP, ICSC, California State Bar Real Estate Section, CEB, CLE, national lenders' conferences, graduate schools and numerous law firms. She has been quoted in The New York Times, The Wall Street Journal, The Los Angeles Times, The Los Angeles Daily Journal, Business Insurance and Real Estate Southern California to name a few. In 2012, 2013 and 2014, Ms. Glickman was named by Real Estate Forum Magazine as one of the Nation's Top 50 “Women of Influence.”

Ms. Glickman's current and past professional and community involvement award recognition includes Board Member - USC Lusk Center for Real Estate, YMCA Metropolitan Los Angeles Board of Directors, Member - Real Estate Round Table and Homeland Security Task Force, City of Hope Real Estate & Construction Council - Board Member (Chair) among others.

Ms. Glickman is a graduate of University of California, Berkeley, and graduated from the School of Business Administration, USC as well as John F. Anderson Graduate School of Management - UCLA.

Please visit http://www.ajg.com for more information.

Ms. Glickman can be contacted at 818-539-1303 or alexandra_glickman@ajg.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.