Editorial Board   Guest Author

Ms. Glickman

Alexandra Glickman

Area Vice Chairman & Managing Director, Gallagher Real Estate & Hospitality Services

Alexandra Glickman has 34 years of experience in the commercial insurance arena. As Area Vice Chairman and Managing Director-Practice Leader of Gallagher Real Estate and Hospitality Services, Ms. Glickman's expertise is in developing and servicing clients who specialize in real estate development, acquisition, advisory, management and all aspects of ownership as well as all asset classes. She has an extensive experience in the Real Estate industry and has pioneered many real estate specific insurance products and services. Prior to joining Gallagher in 2001, she led Marsh's worldwide Real Estate and Hospitality Practice.

Ms. Glickman has been a featured speaker, instructor and contributor to numerous organizations and publications including the Practicing Law Institute, American College of Real Estate Lawyers, BOMA, NAREIM, NAIOP, ICSC, California State Bar Real Estate Section, CEB, CLE, national lenders' conferences, graduate schools and numerous law firms. She has been quoted in The New York Times, The Wall Street Journal, The Los Angeles Times, The Los Angeles Daily Journal, Business Insurance and Real Estate Southern California to name a few. In 2012, 2013 and 2014, Ms. Glickman was named by Real Estate Forum Magazine as one of the Nation's Top 50 “Women of Influence.”

Ms. Glickman's current and past professional and community involvement award recognition includes Board Member - USC Lusk Center for Real Estate, YMCA Metropolitan Los Angeles Board of Directors, Member - Real Estate Round Table and Homeland Security Task Force, City of Hope Real Estate & Construction Council - Board Member (Chair) among others.

Ms. Glickman is a graduate of University of California, Berkeley, and graduated from the School of Business Administration, USC as well as John F. Anderson Graduate School of Management - UCLA.

Please visit http://www.ajg.com for more information.

Ms. Glickman can be contacted at 818-539-1303 or alexandra_glickman@ajg.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.