Editorial Board   

Mr. Walner

Doug Walner

President & CEO, Psychological Services, Inc.

Doug Walner, PSI's President and Chief Executive Officer, drives the strategic goals and day-to-day operations of the Company. With nearly fifteen years of professional experience and significant executive expertise in the technology sector, having led a variety of marketing and business and product development functions for industry-leading technology players, Walner was appointed President in 2002 and Chief Executive Officer of PSI in 2005. Under his leadership, PSI has fortified its market leadership position in the testing space by developing and introducing ATLASTM, a cutting-edge technology platform to provide comprehensive examination administration services, as well as web-based pre-employment selection products and management assessment tools in the enterprise space. PSI has also experienced record revenue and profitability growth during his tenure. Walner received his Bachelor or Arts degree in History from Tulane University.

Mr. Walner can be contacted at 818-847-6180 or doug@psionline.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.