Editorial Board   Guest Author

Mr. Schwartz

Matt Schwartz

Chief Technology Officer of Information Technology, Sage Hospitality

Matt Schwartz currently serves as Chief Technology Officer of Information Technology at Sage Hospitality. In this capacity, Mr. Schwartz has responsibility for all aspects of IT including both within Sage's corporate offices and across all Sage Hotels within the United States.

Mr. Schwartz oversees teams that handle applications, infrastructure, business intelligence, project management and security for the entire company. He spends most days thwarting cyberattacks, enhancing Sage's growing CRM database, and moving as much as possible to the Cloud.

Sage Hospitality explores innovation in hospitality in creative ways under Mr. Schwartz's leadership. From in-house robots to crypto-currency, Sage continues to test ways that the industry can evolve both in the guest experience and the improvement of systems to create more seamless and efficient ways to move the speed of business. Compliance and security also are on the forefront of IT attention as the continuous threat of personal information hacking grows, the safety and security of Sage's guests is always the number one priority.

Prior to joining Sage, Mr. Schwartz served as the VP of Digital Solutions at Intrawest where he deployed a cloud-based Central Reservation System (CRS) to all of Intrawest's resort properties including Winter Park and Steamboat in Colorado.

Prior to Intrawest, Mr. Schwartz held various leadership positions in IT and Finance at corporations like PetSmart and Staples. Mr. Schwartz has a strong passion for technology, starting his career as a "coder" of HTML and SQL.

Mr. Schwartz earned a B.S. with Honors from Cornell University and an M.B.A from MIT's Sloan School of Management.

Please visit http://www.sagehospitality.com for more information.

Mr. Schwartz can be contacted at +1 303-595-7200 or info@sagehospitality.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.