Editorial Board   Guest Author

Mr. Kunzer

Ryan Kunzer

General Manager, The Duniway, a Hilton Hotel

Ryan Kunzer serves as the General Manager of The Duniway, a Hilton Hotel. With over six years of managing experience and a love for Portland, Oregon Mr. Kunzer brings creative thinking, an energetic spirit and a surplus of hospitality experience to the downtown property.

As General Manager, Mr. Kunzer is responsible for devising all capital expenditures including revenue management, team building and delivering a business strategy to increase quality and efficiency of overall operations.

Prior to his current role, Mr. Kunzer held the position of General Manager at Hotel Monaco Portland and the RiverPlace Hotel. He also worked as the Rooms Director at Allegro Chicago.

Mr. Kunzer is always looking to push boundaries and harness the trailblazing spirit that sets The Duniway apart. He is currently introducing a "Run with the GM" program at The Duniway, providing opportunities for team building among the hotel staff. He also plans to activate the new rooftop space, Abigail's Hideaway with local events, arts partnerships and other community driven programming to engage the local market and satisfy the quest for experiential travel while visiting the property.

Born and raised in Toledo, Ohio, Mr. Kunzer graduated from The Ohio State University with a degree in Hospitality Management. In 2002, he moved to Portland to work at the Hilton Executive Tower, which later converted to The Duniway, and triumphantly returns to bring his career full circle.

Please visit https://www.duniwayhotel.com/ for more information.

Mr. Kunzer can be contacted at +1 503-721-2887 or ryan.kunzer@duniwayhotel.com

Coming up in October 2020...

Revenue Management: Maximizing Profit

Hotel Revenue Management continues to evolve at a blistering pace. Driven by technological innovation and new distribution channels, there are some dynamic opportunities for expansion in this fast-growing field. The technology is primarily designed to help revenue managers further refine their operations and pricing models to maximize hotel profit. For example, hotels can't be all things to all people, so a key strategy is to precisely identify their target audience. By employing geo-targeting techniques and analyzing behavior such as previous bookings, on-property purchases and online shopping practices, there is an increased capability to define guest demographics. By segmenting customers in more specific ways, hotels are able to create more personalized experiences which, in turn, allow managers to optimize their room rates. It is also an effective way to fulfill the unique needs and preferences of the individual. Another methodology is to consistently monitor the competition's pricing strategies. There are software tools that analyze a competitor's current rates, and then allow a hotel to make its own pricing adjustments. It is also a useful means to conduct forecasting models. Other technologies that are being integrated into a revenue manager's toolkit include Artificial Intelligence in the form of automated algorithms, and Voice Recognition (VR) for data inquiries, rate changes, and booking behavior. Predictive and analytic software programs are also being leveraged to provide more forward-looking data, instead of the usual reliance on historical performance. These metrics allow managers to be more proactive - rather than reactive - with their revenue strategy. The October issue of the Hotel Business Review will examine these developments and report on how some leading hotels are executing their revenue management strategies.