Editorial Board   Guest Author

Mr. Fernandes

Chris Fernandes

Director, HVS

Chris Fernandes is Director of HVS Consulting and Valuation, based in New York City. HVS specializes in all types of hospitality assets, including hotels, restaurants, casinos, shared ownership lodging, mixed-use developments, spas, and golf courses, as well as conventions, sports, and entertainment facilities.

Mr. Fernandes began his work in hospitality at Princeton University's conference and event services, where his responsibilities included arranging guest housing and check-ins for groups of up to 600 people. He also served in various restaurant and hotel operations roles with Marriott and Shaner Hotel Management at the University of Delaware before beginning his consulting career with HVS in 2013.

Mr. Fernandes is a state-certified general appraiser in New York, New Hampshire, and North Carolina, and has completed more than 250 appraisals, market and feasibility studies, and consulting engagements throughout the New England, Mid-Atlantic, and Southeast regions; he also has a breadth of experience in the New York City market, having appraised over 100 hotels across all five boroughs. He has assisted a wide range of clients ranging from institutional lenders and investment banking firms to insurance companies, hotel owners and investors, hotel franchise and management companies, gaming companies, and attorneys.

Mr. Fernandes has served as a panelist at the NYU International Hospitality Industry Investment Conference and co-instructor at New York University's Schack Institute of Real Estate with HVS founder Steve Rushmore. He has also authored various publications, including HVS' quarterly Manhattan Lodging Overview since 2016.

Mr. Fernandes graduated summa cum laude from the University of Delaware with a Bachelors of Science in Hotel, Restaurant, and Institutional Management; his honors also included the Gore Entrepreneurial and Marriott Foundation scholarships.

Please visit http://www.hvs.com/ for more information.

Mr. Fernandes can be contacted at +1 +1 (603) 305-6834 or cfernandes@hvs.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.