Editorial Board   

Ms. Dickinson

Kristi Dickinson

General Manager, Canyon Ranch Woodside

Kristi Dickinson possesses more than two decades of luxury hospitality and wellness experience, including her current role as General Manager of Canyon Ranch Woodside, recently named Best Wellness Retreat in California by the World Spa & Wellness Awards.

Prior to joining Canyon Ranch, Ms. Dickinson held key executive positions at the Five-Star, Five Diamond Rancho Valencia Resort and Spa (North County San Diego, CA), Mayflower Inn & Spa (Washington, CT), Spa Montage at the Montage Deer Valley Resort (Park City, UT), and the Golden Door Spa at The Peaks Resort (Telluride, CO).

As an executive board member for the Advanced Spa Therapy Education Certification Council (ASTECC) Ms. Dickinson passionately upholds the highest standards in wellness education.  She offers a wide-angle perspective with a background as a massage therapist, yoga instructor and operator.    

Ms. Dickinson is a WELL Accredited Professional, through the International WELL Building Institute, a Fitwel Ambassador through the Center for Active Design and a mentor for the Global Wellness Institute's mentorship program. She is passionate about creating transformative guest experiences, exemplifying and inspiring the wellness lifestyle in others and developing the future leaders of the hospitality and experience industry.

Ms. Dickinson has expertise creating exceptional guest experiences and lifelong relationships, developing world-class teams, concepting and innovation, science-based wellness programs and establishing authority in the marketplace.  She holds a Masters degree in Hospitality Management from the University of Nevada, Las Vegas and a B.A. in Marketing and Management from the University of Iowa.

Her favorite wellness activities include hiking, meditation, cooking with friends, yoga and hydrotherapy.

Please visit http://www.ranchovalencia.com for more information.

Ms. Dickinson can be contacted at +1 858-759-6486 or kdickinson@ranchovalencia.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.