Editorial Board   Guest Author

Mr. Torres

David Torres

Corporate Director of Sales, Excellence Group Luxury Hotels & Resorts

David Torres celebrates his 8th year of working history at Excellence Group Luxury Hotels & Resorts in December 2019. This marks a key milestone in David's 19 years of experience within tourism and hospitality, garnered through invaluable growth at industry-leading organizations and roles.

Mr. Torres's life-long evolution within the tourism sector started from his childhood when his family moved up to pioneer a family owned business in the recently born Cancun. This mere circumstance resulted in his deepest passions to date: the ocean, music, and nature, which ultimately led him to pursue a career that would enable him to enjoy and be close to all of these elements.

Mr. Torres's formal education includes a BS in International Business at the Monterrey Institute of Technology (Mexico), with a specialty in Marketing at California State University at Long Beach (USA), topped with a double Masters degree in Hospitality and Tourism by the University of Perpignan and Vatel Institute, both in France. Honor mentions and academic recognitions at all of these institutions were just a preparation for his later career evolution in leading positions at world-leading organizations such as Sales & Marketing Assistant at Melia Hotels & Resorts' flagship property Gran Bahia del Duque Resort in Tenerife (Canary Islands, Spain), and an eight-year path within Riu Hotels & Resorts with several promotions from Assistant Sales Manager to Corporate Director of Sales & Contracting for Mexico, the Caribbean, and Costa Rica.

Mr. Torres is currently responsible for overseeing the B2B commercial division for Excellence, encompassing the departments and teams of Product Contracting and Partner Marketing for traditional and online wholesalers, Business Development, Revenue Management, Reservations, and Groups Sales & Operations throughout the company's expanding portfolio, currently made up of three brands and seven properties across Mexico, the Dominican Republic, and Jamaica.

Please visit http://www.excellenceresorts.com for more information.

Mr. Torres can be contacted at +52 998-872-8180 or Dtorres@grupoexcellence.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.