Editorial Board   Guest Author

Mr. Johari

Apurv Johari

General Manager, INNCOM by Honeywell

Apurv Johari is the General Manager of INNCOM for Honeywell Building Technologies. INNCOM® energy management solutions range from low-cost, standalone products to advanced, centrally controlled systems that can include lighting and drape controls as well as situation alerts and property data collecting and reporting. Energy is the lodging industry's second-greatest operating cost, with the biggest energy hogs being heating, cooling and lighting. INNCOM can also help your property achieve LEED certification.

Mr. Johari is responsible for the day-to-day operations and delivery of results for INNCOM, a global leader in connected hospitality solutions, including revenue, sales and marketing. He sets and executes the long-term strategy for the business as well as works to ensure customer satisfaction in a performance-driven organization.

Mr. Johari is a LEED certified Green Associate from the U.S. Green Building Council and Level D. Certified Professional from the International Project Management Association. He is also certified in International Trade Finance.

Mr. Johari graduated first class with distinction from Gujarat University in India with a bachelor's degree in mechanical engineering. He also earned a MBA from University of Wisconsin-Madison, where he was in the top five percent of his class.

Honeywell Building Technologies (HBT) is a global business with more than 23,000 employees. HBT creates products, software and technologies found in more than 10 million buildings worldwide. Commercial building owners and occupants use our technologies to ensure their facilities are safe, energy efficient, sustainable and productive.

Please visit http://www.inncom.com for more information.

Mr. Johari can be contacted at +1 860-739-4468 or megan.mcgovern@honeywell.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.