Editorial Board   Guest Author

Ms. Levitt

Rachel Levitt

Vice President, HVS Executive Search

Rachel Levitt is Vice President at HVS Executive Search based in San Diego. She brings a holistic approach to working with a diverse range of hospitality clients at both the mid-management and executive levels across all functional areas within organizations. Her career experience includes leading Talent Acquisition and Recruiting for Danny Meyer's Union Square Hospitality Group in New York, where she teamed up with operations leaders to create a strategy for building a sustainable pipeline of new talent. 

She has also held strategic partnerships and project management roles in the technology, finance and environmental fields. She partners with organizations ranging from entrepreneurial startups to those in the Fortune 500. Ms. Levitt's background combined with her passion for helping others find their best career paths naturally lends itself to the field of executive recruitment.

Ms. Levitt graduated magna cum laude with a Bachelor of Arts from the University of Michigan and earned an MBA from Columbia Business School in Leadership and Management Strategy. She is a founding member of the school's Innovation and Creativity in Business Society and remains active in the Real Estate and Hospitality Alumni groups.

Ms. Levitt is also dedicated to helping students navigate their careers and volunteers as a career coach and mentor through both the universities she has attended. "Nothing is more exciting and rewarding for me than helping others discover the next step in their career journeys. Whether it is a graduating college student, an experienced executive, or a close friend, I love helping people see the future, and their own potential, in a new light."

Please visit http://www.hvs.com for more information.

Ms. Levitt can be contacted at +1 516-248-8828 or rlevitt@hvs.com

Coming up in April 2020...

Guest Service: First Impressions Matter

Hotels spend large amounts of money on marketing their operation and brand, but sometimes they fail to remember that guest service is the lifeblood of their business. It is outstanding guest service that allows a hotel to create an amazing and lasting impression, one that will remain with guests far beyond the duration of their stay. In pre-internet days, first impressions were formed the moment a guest walked through a hotel's front door. These days, first impressions are created long before a guest arrives at a hotel property. They begin when a customer visits a hotel's website or social media pages for the first time. When a guest connects with a property online, they immediately form an opinion of the hotel. First impressions matter and because of that, a hotel website should be mobile-friendly with blistering fast speed; it should be graphically appealing; and it should provide visual representation of the kind of experience a guest can expect. It is also vital to engage the customer; to actively solicit and respond to guest feedback. When a hotel personally engages with someone, it is demonstrating to other customers that guest opinions matter, and that management is willing to go the extra mile to provide superior guest service. Similarly, when a hotel sends out personalized emails with satisfaction surveys attached, it demonstrates that management values guest feedback, so that service can be improved at every level. Additionally, social media messages can be sent out prior to a guest's arrival to learn more about them, so their visit can be personalized. It's the small touches and details that are most remembered and appreciated. The April issue of the Hotel Business Review will examine what some leading hotels are doing to cultivate excellent guest service in their operations.