Editorial Board   

Mr. Hart

Jeff Hart

General Manager, Los Angeles Airport Marriott

Jeff Hart is General Manager of the Los Angeles Airport Marriott.

Through over 33 years in the hotel industry, 30 of which have been served with Marriott International, Mr. Hart has forged a highly recognized career through opening, repositioning and transforming strategically important hotel assets for several Marriott properties. His hotel management experience has taken him throughout the United States, where he has served in leadership roles for more than 10 prominent Marriott hotels.

Mr. Hart earned a degree in Hotel and Restaurant Management from Purdue University, and began his hospitality career in food and beverage programs with Restaurant and Catering Management roles at the Cleveland Marriott, Southbend Marriott, and Lexington Griffin Gate Marriott Resort.

After working as Director of Catering Sales at the Miami Airport Marriott, Mr. Hart transitioned to the West Coast, where he served as Director of Catering Sales and Director of Restaurant Operations at the Los Angeles Airport Marriott. He then took his expertise to Schaumburg Marriott in Illinois as Food & Beverage Director, before returning to Southern California as Director of Operations for both Manhattan Beach Marriott and Marina Del Rey Marriott.

On the West Coast, Mr. Hart lent strategic insight, leadership and hotel management experience as the General Manager for the Manhattan Beach Marriott, Seattle Airport Marriott, Redmond Marriott Town Center where he led the hotel's opening, and Old Town Pasadena Courtyard Marriott, before returning to the iconic Los Angeles Airport Marriott (LAX Marriott).

Currently General Manager at the LAX Marriott, Mr. Hart leads a seamless operation of the property's 1,004 guest rooms and 55,000 square feet of event space. Most recently, he guided the significant Southern California hotel through an entire property transformation, which re-imagined the LAX Marriott, and re-introduced the hotel as a sleek cosmopolitan center of innovation and exploration that is setting the stage of the next generation of travel.

Mr. Hart's passion for both service and quality has earned him recognition with awards such as Best in Class - Sales and Marketing Award as well as Sales Leadership Excellence Award from Marriott International. He is an active participant and leader in the Los Angeles community, and currently serves as an Executive Board Member for Gateway Los Angeles.

Please visit http://www.marriott.com/hotels/travel/laxap-los-angeles-airport-marriott/ for more information.

Mr. Hart can be contacted at +1 310-337-5339 or Jeff.Hart@marriott.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.