Editorial Board   Guest Author

Mr. Nielsen

Andrew Nielsen

General Manager, The Current Hotel, Autograph Collection

Andrew Nielsen brings more than 25 years of hospitality experience to Current Hotel, where he holds the role of General Manager. Originally from Napa Valley, California, he attended San Diego St. University. Growing up in an area famous for wine production, celebrity restaurateurs and world-class cuisine, Mr. Nielsen developed a passion for the industry and graduated with a degree in business.

Following graduation, Mr. Nielsen began his career as general manager and director of operations for multiple four-star restaurants in Napa Valley and San Francisco, including Mustards Grill, Tra Vigne, Betelnut and Fog City. His roots in the hospitality industry begin with his family's involvement in the wine business in Napa, where he achieved the Advanced Sommelier certification.

This certification involves passing a series of course-specific exams such as blind tasting tests and global wine knowledge assessments. Acquired through the Guild of the Court of Master Sommeliers, the Advanced Sommelier certification is just one level from Master Sommelier, the most prestigious and highest level of wine certification in the world.

In 2002, Mr. Nielsen moved to St. Petersburg, Florida to work for Loews Hotels at the historic Don Cesar Beach Resort, before moving to the Loews Philadelphia Hotel, where he served as the director of food & beverage for seven years. He returned to Florida in 2013 to be the general manager at The Club Treasure Island and Pasadena Golf and Country Club, where he worked for six years.

Following his stint at the country club, Mr. Nielsen was the general manager at the Kimpton Hotel Zamora on St. Pete Beach.

Please visit http://www.thecurrenthotel.com for more information.

Mr. Nielsen can be contacted at +1 813-281-2545 or andrew.nielsen@thecurrenthotel.com

Coming up in April 2020...

Guest Service: First Impressions Matter

Hotels spend large amounts of money on marketing their operation and brand, but sometimes they fail to remember that guest service is the lifeblood of their business. It is outstanding guest service that allows a hotel to create an amazing and lasting impression, one that will remain with guests far beyond the duration of their stay. In pre-internet days, first impressions were formed the moment a guest walked through a hotel's front door. These days, first impressions are created long before a guest arrives at a hotel property. They begin when a customer visits a hotel's website or social media pages for the first time. When a guest connects with a property online, they immediately form an opinion of the hotel. First impressions matter and because of that, a hotel website should be mobile-friendly with blistering fast speed; it should be graphically appealing; and it should provide visual representation of the kind of experience a guest can expect. It is also vital to engage the customer; to actively solicit and respond to guest feedback. When a hotel personally engages with someone, it is demonstrating to other customers that guest opinions matter, and that management is willing to go the extra mile to provide superior guest service. Similarly, when a hotel sends out personalized emails with satisfaction surveys attached, it demonstrates that management values guest feedback, so that service can be improved at every level. Additionally, social media messages can be sent out prior to a guest's arrival to learn more about them, so their visit can be personalized. It's the small touches and details that are most remembered and appreciated. The April issue of the Hotel Business Review will examine what some leading hotels are doing to cultivate excellent guest service in their operations.