Editorial Board   Guest Author

Mr. Nielsen

Andrew Nielsen

General Manager, The Current Hotel, Autograph Collection

Andrew Nielsen brings more than 25 years of hospitality experience to Current Hotel, where he holds the role of General Manager. Originally from Napa Valley, California, he attended San Diego St. University. Growing up in an area famous for wine production, celebrity restaurateurs and world-class cuisine, Mr. Nielsen developed a passion for the industry and graduated with a degree in business.

Following graduation, Mr. Nielsen began his career as general manager and director of operations for multiple four-star restaurants in Napa Valley and San Francisco, including Mustards Grill, Tra Vigne, Betelnut and Fog City. His roots in the hospitality industry begin with his family's involvement in the wine business in Napa, where he achieved the Advanced Sommelier certification.

This certification involves passing a series of course-specific exams such as blind tasting tests and global wine knowledge assessments. Acquired through the Guild of the Court of Master Sommeliers, the Advanced Sommelier certification is just one level from Master Sommelier, the most prestigious and highest level of wine certification in the world.

In 2002, Mr. Nielsen moved to St. Petersburg, Florida to work for Loews Hotels at the historic Don Cesar Beach Resort, before moving to the Loews Philadelphia Hotel, where he served as the director of food & beverage for seven years. He returned to Florida in 2013 to be the general manager at The Club Treasure Island and Pasadena Golf and Country Club, where he worked for six years.

Following his stint at the country club, Mr. Nielsen was the general manager at the Kimpton Hotel Zamora on St. Pete Beach.

Please visit http://www.thecurrenthotel.com for more information.

Mr. Nielsen can be contacted at +1 813-281-2545 or andrew.nielsen@thecurrenthotel.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.