Editorial Board   Guest Author

Mr. Toth

William Toth

General Manager, St. Somewhere Spa at Margaritaville Resort Orlando

William Toth is a passionate, driven and innovative spa and wellness industry leader with a talent for creating a comfortable and relaxing experience for guests. He brings over twenty years of experience to his current role as Director of St. Somewhere Spa at Margaritaville Resort Orlando.

Before joining the team at Margaritaville, Mr. Toth led the spa programs at prestigious organizations including Canyon Ranch, WTS International, Steiner Leisure, Westgate, Starwood, Lowes, and Marriott. He was also given the opportunity to start consulting on spas, working directly with designers on layouts and spa equipment. This role also added the additional responsibility of consulting on hiring, training, and following up to ensure the best performance possible.

Known for bringing out-of-the-box ideas, innovative techniques and practices to the spas, providing better service to guests and higher revenues led to winning the International Spa Association's Innovation Award in 2013.

In December 2018, Mr. Toth was hired as the General Manager of St. Somewhere Spa, an island inspired resort-style spa at Margaritaville Resort Orlando. St. The spa offers an array of services including massages, facials, manicures, pedicures, waxing, body treatments, chromatherapy steam room, redwood sauna and salon services.

One of the most unique treatments is "It's 5 O'clock Somewhere Massage" was created by Mr. Toth. Designed as a themed journey, it tells a story through the power of massage as trained therapists focus on performing body movements in coordination with the rhythms of music.

Margaritaville Resort Orlando spans over 300-acres and includes four main components: Margaritaville Hotel, Margaritaville Cottages, Sunset Walk shopping, dining and entertainment district and Island H2O Live! Water Park. Two styles of accommodations are available to visitors - the Margaritaville Hotel, which features upscale amenities and balconies in each of 184 guestrooms, or the Margaritaville Cottages, private residences that offer the comforts of home - both of which provide a premium experience and friendly, genuine island-inspired service.

Please visit http://www.margaritavilleresortorlando.com for more information.

Mr. Toth can be contacted at +1 561-324-9630 or william.toth@margaritavilleresortorlando.com

Coming up in April 2020...

Guest Service: First Impressions Matter

Hotels spend large amounts of money on marketing their operation and brand, but sometimes they fail to remember that guest service is the lifeblood of their business. It is outstanding guest service that allows a hotel to create an amazing and lasting impression, one that will remain with guests far beyond the duration of their stay. In pre-internet days, first impressions were formed the moment a guest walked through a hotel's front door. These days, first impressions are created long before a guest arrives at a hotel property. They begin when a customer visits a hotel's website or social media pages for the first time. When a guest connects with a property online, they immediately form an opinion of the hotel. First impressions matter and because of that, a hotel website should be mobile-friendly with blistering fast speed; it should be graphically appealing; and it should provide visual representation of the kind of experience a guest can expect. It is also vital to engage the customer; to actively solicit and respond to guest feedback. When a hotel personally engages with someone, it is demonstrating to other customers that guest opinions matter, and that management is willing to go the extra mile to provide superior guest service. Similarly, when a hotel sends out personalized emails with satisfaction surveys attached, it demonstrates that management values guest feedback, so that service can be improved at every level. Additionally, social media messages can be sent out prior to a guest's arrival to learn more about them, so their visit can be personalized. It's the small touches and details that are most remembered and appreciated. The April issue of the Hotel Business Review will examine what some leading hotels are doing to cultivate excellent guest service in their operations.