Editorial Board   Guest Author

Mr. Jacobson

Michael Jacobson

President & CEO, Illinois Hotel & Lodging Association

Michael Jacobson has served as President and Chief Executive Officer of the Illinois Hotel & Lodging Association (IHLA) since October 2018.

Mr. Jacobson brings an exciting level of visibility for Illinois' hotels throughout the state, garnering significant political influence for the organization with leadership in both Springfield and Chicago. He has been instrumental in key legislative victories (some of them 15 years in the making) for the industry, including increasing the lodging per-diem for state employees; striking a compromise on the Fair Workweek Ordinance that balanced predictability for employees and flexibility for employers; and working with state legislators to pass legislation protecting hotel employees from sexual harassment and prevent human trafficking in hotels.

Previously, Mr. Jacobson served as the Senior Director of Industry Relations and Political Engagement of the U.S. Travel Association (USTA). With USTA since 2010, Mr. Jacobson contributed to a dynamic organization made up of 1,200 member organizations, 65 employees and $34M in revenues.

Beginning as a Coordinator, then Manager, overseeing USTA's political action committee (PAC) and grassroots advocacy, he quickly rose to Director of Industry Relations and Political Engagement, and then Senior Director. He built fundamental relationships both locally and nationally with elected officials and senior-level leaders in the travel industry. In addition to his business development and member retention responsibilities, he also led the charge in political engagement activities - including grassroots advocacy, state-based campaigns and PAC fundraising.

Mr. Jacobson's expertise led to numerous speaking engagements for USTA, where he has shared industry insights at travel industry conferences and state-level lobby days. One of USTA's most successful initiatives, Mr. Jacobson also spearheaded "Travel Talks," a site visit program connecting members of Congress with local travel leaders.

Mr. Jacobson holds a BA in Political Science from Seton Hall University, and remains active in the alumni community. An advocate for the American Cancer Society, he sits on the Global Relay For Life Leadership Team and founded Seton Hall University's annual effort. Global Relay For Life enables cancer leagues around the world to increase their visibility and generate cancer awareness, outreach and income while building survivorship, volunteerism, and advocacy efforts in their communities.

Mr. Jacobson also serves as a Trustee on the Illinois Township District 214 Education Foundation Board of Trustees.

Please visit http://www.illinoishotels.org for more information.

Mr. Jacobson can be contacted at +1 312-346-3135 or mjacobson@illinoishotels.org

Coming up in February 2020...

Social Media: Social Listening Tools

The reach and influence of social media is staggering. Nearly 3 billion people use social media daily, posting a range of messages, selfies, images, and everything in-between. According to HubSpot, almost 4 million posts are uploaded to the major social networks every single minute! That's an astounding amount of content and it is crucial for hotels to skillfully use social media in order to effectively compete. From establishing a suitable brand identity and voice to creating content across all the major networks (Facebook, Twitter, Instagram, Pinterest, etc.), the goal is to actively engage consumers and to eventually convert them to customers. Some hotels are initiating online contests as a way to attract new customers, while others are rewarding customers with discounts who subscribe to the their email lists or follow their social media pages. Another recent strategy is to employ social media listening tools that track what people are posting online about their businesses. These tools allow hotels to monitor - or listen to - what's being said about a brand across the entire social web, and this can prove to be very valuable, unfiltered information. Social listening permits hotels to be aware of people's opinions about their business, industry or competitors, and some of these tools even listen beyond social media platforms. They also monitor publicly available information on blogs, forums, news outlets and websites. Some listening tools are more focused on gathering and analyzing data, while others offer more engagement-oriented features, which allow hotels to interact with people right from the platform. Often the information that is gleaned from these listening tools ends up being the most authentic, unbiased insights a business can get. The February Hotel Business Review will document what some hotels are doing to successfully integrate social media strategies into their operations.