Editorial Board   Guest Author

Mr. Jacobson

Michael Jacobson

President & CEO, Illinois Hotel & Lodging Association

Michael Jacobson has served as President and Chief Executive Officer of the Illinois Hotel & Lodging Association (IHLA) since October 2018.

Mr. Jacobson brings an exciting level of visibility for Illinois' hotels throughout the state, garnering significant political influence for the organization with leadership in both Springfield and Chicago. He has been instrumental in key legislative victories (some of them 15 years in the making) for the industry, including increasing the lodging per-diem for state employees; striking a compromise on the Fair Workweek Ordinance that balanced predictability for employees and flexibility for employers; and working with state legislators to pass legislation protecting hotel employees from sexual harassment and prevent human trafficking in hotels.

Previously, Mr. Jacobson served as the Senior Director of Industry Relations and Political Engagement of the U.S. Travel Association (USTA). With USTA since 2010, Mr. Jacobson contributed to a dynamic organization made up of 1,200 member organizations, 65 employees and $34M in revenues.

Beginning as a Coordinator, then Manager, overseeing USTA's political action committee (PAC) and grassroots advocacy, he quickly rose to Director of Industry Relations and Political Engagement, and then Senior Director. He built fundamental relationships both locally and nationally with elected officials and senior-level leaders in the travel industry. In addition to his business development and member retention responsibilities, he also led the charge in political engagement activities - including grassroots advocacy, state-based campaigns and PAC fundraising.

Mr. Jacobson's expertise led to numerous speaking engagements for USTA, where he has shared industry insights at travel industry conferences and state-level lobby days. One of USTA's most successful initiatives, Mr. Jacobson also spearheaded "Travel Talks," a site visit program connecting members of Congress with local travel leaders.

Mr. Jacobson holds a BA in Political Science from Seton Hall University, and remains active in the alumni community. An advocate for the American Cancer Society, he sits on the Global Relay For Life Leadership Team and founded Seton Hall University's annual effort. Global Relay For Life enables cancer leagues around the world to increase their visibility and generate cancer awareness, outreach and income while building survivorship, volunteerism, and advocacy efforts in their communities.

Mr. Jacobson also serves as a Trustee on the Illinois Township District 214 Education Foundation Board of Trustees.

Please visit http://www.illinoishotels.org for more information.

Mr. Jacobson can be contacted at +1 312-346-3135 or mjacobson@illinoishotels.org

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.