Editorial Board   Guest Author

Ms. Hajko

Theresa Hajko

Regional Director of Revenue Management, Spire Hospitality

Theresa Hajko has over 30 years of experience in the Hospitality industry with nearly two decades of experience dedicated solely to Revenue Management in both property level and regional revenue management positions.  Ms. Hajko joined Spire Hospitality as Regional Director of Revenue Management in 2018.  Spire Hospitality has built an impeccable, industry-wide reputation for its operational excellence and unwavering ability to improve asset performance. It began in 1980, as Lane Hospitality, and quickly gained prominence as outstanding owners and operators of quality hospitality real estate assets.

In her current role Ms. Hajko is responsible for partnering with her hotels to execute the most profitable revenue management strategies and processes for the portfolio of hotels that she oversees.  This includes analysis of revenue/profit maximation for all hotel revenue streams, overall development and implementation of rate strategies and review of group and transient business levels to assure year over year improvement.  This includes maximizing revenue over Special Events, monitoring competitors for shift in strategies and introducing new strategies to drive additional profit.

Prior to joining Spire Hospitality, Ms. Hajko worked for Pillar Hotels and Aimbridge Hospitality as Area Director of Revenue Management demonstrating a proven track record for growing revenue and increasing profitability in the hotels she has worked with.  She relies on this experience to achieve growth in profit contribution for her hotels. 

Ms. Hajko attended the University of Pittsburgh and lives in Pittsburgh, PA.  In her free time Ms. Hajko teaches fitness classes, fosters kittens and volunteers for local animal shelters and enjoys travel.


Please visit http://www.spirehotels.com for more information.

Ms. Hajko can be contacted at +1 412-378-6517 or thajko@spirehotels.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.