Editorial Board   Guest Author

Ms. Hajko

Theresa Hajko

Regional Director of Revenue Management, Spire Hospitality

Theresa Hajko has over 30 years of experience in the Hospitality industry with nearly two decades of experience dedicated solely to Revenue Management in both property level and regional revenue management positions.  Ms. Hajko joined Spire Hospitality as Regional Director of Revenue Management in 2018.  Spire Hospitality has built an impeccable, industry-wide reputation for its operational excellence and unwavering ability to improve asset performance. It began in 1980, as Lane Hospitality, and quickly gained prominence as outstanding owners and operators of quality hospitality real estate assets.

In her current role Ms. Hajko is responsible for partnering with her hotels to execute the most profitable revenue management strategies and processes for the portfolio of hotels that she oversees.  This includes analysis of revenue/profit maximation for all hotel revenue streams, overall development and implementation of rate strategies and review of group and transient business levels to assure year over year improvement.  This includes maximizing revenue over Special Events, monitoring competitors for shift in strategies and introducing new strategies to drive additional profit.

Prior to joining Spire Hospitality, Ms. Hajko worked for Pillar Hotels and Aimbridge Hospitality as Area Director of Revenue Management demonstrating a proven track record for growing revenue and increasing profitability in the hotels she has worked with.  She relies on this experience to achieve growth in profit contribution for her hotels. 

Ms. Hajko attended the University of Pittsburgh and lives in Pittsburgh, PA.  In her free time Ms. Hajko teaches fitness classes, fosters kittens and volunteers for local animal shelters and enjoys travel.


Please visit http://www.spirehotels.com for more information.

Ms. Hajko can be contacted at +1 412-378-6517 or thajko@spirehotels.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.