Editorial Board   Guest Author

Ms. Blotter

Jessica Blotter

CEO & Co-Founder Kind Traveler, Kind Traveler

Jessica Blotter is CEO & Co-Founder of Kind Traveler, a speaker, and a journalist. The moment she discovered the love of travel can't be separated from the state of the world after witnessing devastating poverty on a trip to Belize, she wondered how the $7-trillion travel industry could be harnessed to benefit local communities, the environment, and animals.

This experience led Ms. Blotter and her co-founder to harness their entrepreneurial backgrounds to launch KindTraveler.com, a social enterprise that's the first socially-conscious Give + Get hotel booking and responsible travel education platform empowering travelers to positively impact the destinations they visit. As of 2019, Kind Traveler represents 100+ hotels and 60+ charities in 15 countries.

Ms. Blotter has been featured in more than 300 news outlets including The New York Times, Forbes, Conde Nast Traveler, and Travel + Leisure. As a speaker, she delivered a TEDx salon talk 'The Future of Travel: Purpose is King,' was a 2019 finalist in the UNWTO Travel Tech Adventure Pitch Competition in Chile, and delivered the 2019 keynote speech for Tahoe Chamber's Annual Summit on Responsible Tourism.

Ms. Blotter is the recipient of the '2017 Rising Star in Travel & Tourism' by WITTI (Women in Travel & Tourism International) and is a member of the Forbes Los Angeles Business Council. She started her career as an earth science educator teaching 130 underserved students each day at UCSD's Preuss School and holds a M.A. in Education from Ottawa University and a B.S. in Biology from Arizona State University.

Please visit http://www.kindtraveler.com for more information.

Ms. Blotter can be contacted at +1 310-873-3294 or jblotter@kindtraveler.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.