Editorial Board   Guest Author

Ms. Rollins

Kari Rollins

Managing Partner, Sheppard Mullin Richter & Hampton,

Kari M. Rollins is the Managing Partner of the New York office of Sheppard Mullin Richter & Hampton, and a partner in the firm's intellectual property practice group. Ms. Rollins focuses her practice on data privacy and data security, and complex commercial litigation matters.

Ms. Rollins offers her clients the continuity of assistance during all three critical stages of the data privacy/data security lifecycle: (1) data privacy and security preparedness and compliance (the before), (2) data breach investigation, response, and notice (the during), and (3) data privacy litigation and regulatory enforcement (the after).

In the context of the ever-changing and patchwork federal and state regulatory landscape, Ms. Rollins serves as trusted advisor to her clients, bringing a focused, strategic approach to complex, myriad data security and litigation matters alike.

Ms. Rollins has successfully represented clients the financial services, audit and accounting, retail and fashion, food services, hospitality, manufacturing, and technology industries before state and federal courts, as well as in front of state attorneys general, federal regulators, and U.S. and international commercial arbitration forums.

Recently, Ms. Rollins was named by The Legal 500 as one of the Next Generation Leading Lawyers in data privacy and data protection, and named to Cybersecurity Docket's 2019 Incident Response 30, which recognizes 30 of the best and brightest data breach response lawyers in the business. In 2018, Global Data Review's named Ms. Rollins as one of their top "40 under 40" in data privacy globally.

Please visit http://www.sheppardmullin.com for more information.

Ms. Rollins can be contacted at +1 212-634-3077 or krollins@sheppardmullin.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.