Editorial Board   Guest Author

Mr. Young

Sean Young

Associate Vice President, Distinguished Programs

As associate vice president, Sean Young manages Distinguished Programs' Hospitality Umbrella Program, which offers high limit umbrellas necessary for hotels, resorts, city clubs and casinos. His focus includes those with unique and complex exposures helping brokers meet the needs of clients in an increasingly litigious environment, where claims involving seemingly innocuous exposures such as elevators and bathtub slip and falls are seeing umbrella payments unlike ever before.

Mr. Young applies his 20 years of insurance experience in the hospitality industry to oversee and lead a dedicated team of expert underwriters with more than 100 years of combined experience. His team's expertise allows for underwriting of complex risks, a tremendous resource to brokers in helping to serve their hospitality clients.

Together Mr. Young and his team have helped grow the hospitality book of business and today the Hotel program covers more than 300,000 hotel rooms nationwide and is one of the longest standing hospitality programs in the country.

Prior to his insurance career Mr. Young, worked as a Camp & Family Programs Director at the YMCA of Greater Seattle, where he held daily responsibility for more than 200 students and staff, achieved national accreditation for a new camp program and acquired years of hands-on experience with managing and controlling risk.

Please visit http://www.distinguished.com/site/ for more information.

Mr. Young can be contacted at +1 425-213-5123 or SYoung@Distinguished.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.