Editorial Board   Guest Author

Mr. Taillon

Justin Taillon

Department Head Hospitality & Tourism Management, Highline College

Justin Taillon high school guidance counsellor nailed his professional path when she called him a hospitality personality when handing him his diploma. Mr. Taillon subsequently spent a decade in hospitality operations including stints with Starwood, Marriott, and Hilton. In 8 years he opened 4 properties, in roles varying from intern in the housekeeping department to Assistant General Manager. In fact, his lodging career began in Food & Beverage operations while he was still in high school, he moved into hotel operations while earning his bachelor's degree from the University of Houston, and his applied lodging career culminated in an Assistant General Manager posting with Hilton.

He then moved into academia, working toward higher education degrees from the University of Guelph (MBA) in Toronto and Texas A&M University (PhD). The dichotomy of applied and academic work remains integral to Mr. Taillon. He maintains this academic and applied focus in his research and outreach by serving as an Editor for Anatolia, being a Global Director for HFTP (Hospitality Financial & Technology Professionals), Chairing HITEC in 2019 and 2020, and working with local industry partners through grants and financed projects such as Starbucks, Food Innovation Network, Port of Seattle (i.e. SeaTac Airport), and many more.

His primary research areas of emphasis are market-based socio-cultural conservation and negotiation theory. His research is highlighted by projects he has completed in South Korea, Peru, Costa Rica, Canada (e.g. Quebec, Toronto), USA (e.g. Myrtle Beach, Lake Travis), Ireland, Brazil, Bolivia, Kenya, Qatar, the United Arab Emirates, Turks & Caicos, Montenegro, and more.

Please visit http://www.highline.edu for more information.

Mr. Taillon can be contacted at +1 206-878-3710 or jtaillon@highline.edu

Coming up in December 2019...

Hotel Law: A Labor Crisis and Cyber Security

According to a recent study, the hospitality industry accounted for 2.9 trillion dollars in sales and in the U.S. alone, was responsible for 1 in 9 jobs. In an industry of that scope and dimension, legal issues touch every aspect of a hotel's operation, and legal services are required in order to conform to all prevailing laws and regulations. Though not all hotels face the same issues, there are some industry-wide subjects that are of concern more broadly. One of those matters is the issue of immigration and how it affects the ability of hotels to recruit qualified employees. The hotel industry is currently facing a labor crisis; the U.S. Labor Department estimates that there are 600,000 unfilled jobs in the industry. Part of the problem contributing to this labor shortage is the lack of H2B visas for low-skilled workers, combined with the difficulty in obtaining J-1 visas for temporary workers. Because comprehensive immigration reform is not being addressed politically, hotel managers expect things are going to get worse before they get better. Corporate cyber security is another major legal issue the industry must address. Hotels are under enormous pressure in this area given the large volume of customer financial transactions they handle daily. Recently, a federal court ruled that the Federal Trade Commission had the power to regulate corporate cyber security, so it is incumbent on hotels to establish data security programs in order to prevent data breaches. The lack of such programs could cause hotels to face legal threats from government agencies, class action lawsuits, and damage to their brand image if a data breach should occur. These are just two of the critical issues that the December issue of Hotel Business Review will examine in the area of hotel law.