Editorial Board   Guest Author

Mr. Arest

Justin Arest

Co-Owner & Managing Partner, Kixby Hotel

If you visited a certain Murray Hill hotel in Manhattan in the mid-1980s, you may have been greeted by a six-year-old boy who cheerfully welcomed guests at the front desk of his family's hotel.

Justin Arest is still making guests feel at home. As managing partner and co-owner of the new Kixby hotel in Manhattan's Herald Square, Mr. Arest combines a genuine love of hospitality with broad experience and deep knowledge of the industry.

Through his decades-long career, Mr. Arest has worked in every role in hospitality, from engineering to housekeeping to sales. He wants to impress guests not only at his or her first impression but at all of them. "Operating a successful property is about narrating the guest experience at every touchpoint, and most importantly, exceeding expectations." Mr. Arest also serves as managing partner of Arest Associates, a real estate investment company whose portfolio includes Kixby.

After studying finance and international business at NYU's Stern School of Business, Mr. Arest earned his law degree from George Washington University Law School. But his passion for the real estate industry, the hospitality sector in particular, kept tugging at him through his time in the mergers & acquisitions department of a global law firm. In 2006 he joined the family business, eventually taking it over and expanding. He would also become managing partner of the Hotel Metro, a hugely popular Herald Square hotel.

As Mr. Arest and partner BD Hotels transform the Metro into the Kixby - a new kind of boutique hotel for Herald Square - one thing won't change: his office will remain on the hotel's second floor, where it has been for over ten years. Even if guests never meet him, they can get to know him through his personal touches to the hotel; many of Mr. Arest's choices for Kixby were inspired by his own travels.

Mr. Arest is the rare developer whose appreciation of aesthetics equals his grasp of technical and financial necessities for every project. He feels strongly about volunteerism and giving back to his community. Most recently, he has served as a Trustee of the Village of Scarsdale, an elected volunteer position, since 2018.

Please visit http://www.kixby.com for more information.

Mr. Arest can be contacted at +1 646-943-5050 or justin@arestassociates.com

Coming up in November 2020...

Hotel Design: Home Away From Home

With the rise of the sharing economy and the peer-to-peer marketplace for lodging options, hoteliers are re-thinking the look, feel and appeal of their locations. There is an emphasis on re-creating a feeling of homeyness - a comfortable, cozy and inviting space that feels like home. 'This is accomplished through the careful selection of furniture design, paint colors, lighting design, artwork, bathroom fixtures and textile accessories. In addition, some hotels are providing their guests with upscale amenities, such as a book and movie library, home-style kitchenettes, a coffee machine with locally-sourced beans and tea, or even a batch of fresh-baked cookies. Similarly, there is a growing design trend based on the concept of place-making. Travelers are searching for experiences that are unique and authentic to the locale in which they find themselves, and so hotel designers are integrating a sense of place into their work. This is partially achieved by incorporating traditional artisanal crafts and other local artwork into hotel rooms and communal spaces. Another design trend includes the creation of full-service, co-working environments within the hotel. Guests don't like to stay alone in their room when they need to work, so now they can go downstairs to the lobby-or up to the roof-to work among others. These areas encourage guests - and non-guests alike - to stay as long as they like and to partake of hotel amenities. Finally, recognizing the importance of the Wellness Movement, some designers are exploring how room design can increase the likelihood of deep and restorative sleep. Creating dark and quiet spaces, blocking excessive light, providing guests with a selection of different kinds of pillows, and the ability to control room temperature, are a few of the best practices in this area. These are some of the architecture and design topics that will be covered in the November issue of the Hotel Business Review.