Editorial Board   Guest Author

Mr. Rivera

Fernando Rivera

General Manager, Kimpton Hotel Palomar South Beach

Fernando Rivera brings more than 20 years of operational, sales, marketing and brand management experience to his role as General Manager at Kimpton Hotel Palomar South Beach, the all new boutique hotel, located in the heart of Miami's most dynamic neighborhood, Sunset Harbour.

Previously with esteemed downtown Miami property Kimpton EPIC Hotel where Mr. Rivera served as both Hotel Manager and Director of Sales, his high energy, customer-oriented management style has led to success at every turn. He continues to be an innovative and detail-oriented leader, able to work in fast-paced and high-pressure environments with confidence, passion and integrity.

Mr. Rivera also held Sales & Marketing positions at Mayfair Hotel & Spa in Miami, HPN Global, Grand Hyatt New York, Hyatt Regency Miami and Intercontinental Hotel Miami.

Throughout his work at various hotels, Mr. Rivera showcased his ability to come up with high quality and engaging creative programming and partnerships, which elevated the hotel guest journey on property. A well-respected manager, he gets the job done while simultaneously teaching and mentoring staff and creating new strategies to minimize employee turnover.

Mr. Rivera has always looked to expand his horizons and learn more in his field, including attending a two-week course from Cornell Asset Management in Singapore in 2008. He has a full operational background in the hospitality sphere, having previously worked front office, food and beverage, sales, marketing, brand management and revenue departments. Mr. Rivera will oversee Kimpton Hotel Palomar South Beach's daily operations, personnel, business development and guest relations when it opens in 2020.

Please visit http://www.hotelpalomar-southbeach.com/ for more information.

Linkedin Profile: https://www.linkedin.com/in/fernando-rivera-a644695

Mr. Rivera can be contacted at +1 305-812-7882 or fernando.rivera@hotelpalomar.com

Coming up in March 2020...

Human Resources: Confronting a Labor Shortage

With the unemployment rate at its lowest level in decades (3.7%), what has always been a perennial problem for human resource professionals - labor shortage - is now reaching acute levels of concern. It is getting harder to find and recruit qualified applicants. Even finding candidates with the skills to succeed in entry-level positions has become an issue. In addition, employee turnover rates remain extremely high in the hotel industry. As a result of these problems, hotel HR managers are having to rethink their recruitment strategies in order to hire the right talent for the right job. First, hotels have been forced to raise their wages and offer other appealing perks, as a way to attract qualified candidates. Secondly, HR managers are reassessing their interviewing techniques, focusing less on the answers they receive to questions and more on observable behavior. Part of this process includes role-playing during the interview, so that the recruiter can gauge how a candidate works through specific problems and interacts with other team members. Additionally, some HR managers are also creating internal talent pools as a way to address labor shortages. Instead of utilizing department resources to find new hires with specific skills for needed positions, hotels are cultivating talent pools internally and preparing their employees to assume leadership roles whenever the time comes. They are also placing greater emphasis on a company culture that is more performance-based, as a way to curb employee turnover, increase employee satisfaction, and assure higher levels of customer service. Finally, recognizing the importance of employee retention as a way to lessen the impact of a tight labor market, some HR managers are instituting generous reward programs in order to retain their top performers. The March Hotel Business Review will explore what some HR professionals are doing to address these and other issues in their departments.