Editorial Board   Guest Author

Mr. Lala

Probal Lala

Chief Executive Officer, Fluent.ai

Probal Lala is the Chief Executive Officer (CEO) of Fluent.ai, a voice recognition solutions company.

Mr. Lala, a telecom executive turned serial technology entrepreneur and investor, was named permanent CEO late last year to further grow the company and help expand Fluent.ai's technology solutions worldwide.

Prior to this position, Mr. Lala has been an active Angel Investor for the past 12 years as Chair of the Maple Leaf Angels Corporation. With more than 30 years of leadership experience across various companies in the technology industry,

Mr. Lala has held a range of diverse senior executive roles, including CEO of About Communications, Vice President Sales at Alcatel-Lucent Canada, CEO of AirRoamer, Vice President and General Manager of Internet Operations at Bell Canada, and General Manager and Chief Technology Officer at Stentor Services Inc. He brings a breadth of experience to the table that will help the company grow in 2020.

At Fluent, Mr. Lala is helping propel company growth and leverage its range of artificial intelligence (AI) voice interface software products to offer up to original equipment manufacturers (OEMs) and service providers.

Fluent.ai Inc. is a privately held Canadian company founded in 2015 and based in Montreal that delivers offline, noise robust voice recognition solutions in any language. Fluent.ai's solutions deliver unprecedented accuracy along with a highly customizable user experience with the goal of finally breaking the barriers to worldwide adoption of voice user interfaces. With this in mind, in his role as CEO Mr. Lala is driving the company's mission to voice enable the world's devices.

Please visit http://www.fluent.ai for more information.

Linkedin Profile: https://www.linkedin.com/in/proballala/?originalSubdomain=ca

Mr. Lala can be contacted at +1 416-643-3860 or probal.lala@fluent.ai

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.