Editorial Board   Guest Author

Mr. Lala

Probal Lala

Chief Executive Officer, Fluent.ai

Probal Lala is the Chief Executive Officer (CEO) of Fluent.ai, a voice recognition solutions company.

Mr. Lala, a telecom executive turned serial technology entrepreneur and investor, was named permanent CEO late last year to further grow the company and help expand Fluent.ai's technology solutions worldwide.

Prior to this position, Mr. Lala has been an active Angel Investor for the past 12 years as Chair of the Maple Leaf Angels Corporation. With more than 30 years of leadership experience across various companies in the technology industry,

Mr. Lala has held a range of diverse senior executive roles, including CEO of About Communications, Vice President Sales at Alcatel-Lucent Canada, CEO of AirRoamer, Vice President and General Manager of Internet Operations at Bell Canada, and General Manager and Chief Technology Officer at Stentor Services Inc. He brings a breadth of experience to the table that will help the company grow in 2020.

At Fluent, Mr. Lala is helping propel company growth and leverage its range of artificial intelligence (AI) voice interface software products to offer up to original equipment manufacturers (OEMs) and service providers.

Fluent.ai Inc. is a privately held Canadian company founded in 2015 and based in Montreal that delivers offline, noise robust voice recognition solutions in any language. Fluent.ai's solutions deliver unprecedented accuracy along with a highly customizable user experience with the goal of finally breaking the barriers to worldwide adoption of voice user interfaces. With this in mind, in his role as CEO Mr. Lala is driving the company's mission to voice enable the world's devices.

Please visit http://www.fluent.ai for more information.

Linkedin Profile: https://www.linkedin.com/in/proballala/?originalSubdomain=ca

Mr. Lala can be contacted at +1 416-643-3860 or probal.lala@fluent.ai

Coming up in December 2020...

Hotel Law: Protecting Guest Privacy

Every business is obligated to protect their customers from identity theft but unfortunately, data breaches have become all too common. In an effort to protect a guest's right to privacy and to safeguard their personal data, the European Union passed a General Data Protection Regulation (GDPR) that could hold hotels legally liable for any breaches that expose a customer's sensitive personal information. Though the GDPR only pertains to EU citizens' data, any international business that mishandles their data can be legally responsible. Another legal issue of concern is the fight involving hotel "resort fees." Several states attorney generals have recently filed suit against two major hotel chains in an effort to litigate this practice. Their suit alleges that these companies are "engaged in deceptive and misleading pricing practices and their failure to disclose fees is in violation of consumer protection laws." The suit seeks to force the hotel chains to advertise the true price of their hotel rooms. There are several other legal issues that the industry is being forced to address. Sexual harassment prevention in the workplace is still top of mind for hotel employers-particularly in New York and California, which now statutorily require harassment training. Hotels and motels in California will also soon be required to train all their employees on human trafficking awareness. Immigration issues are also of major concern to hotel employers, especially in the midst of a severe labor shortage. The government is issuing fewer H2B visas for low-skilled workers, as well as J-1 visas for temporary workers. Though there is little hope for any comprehensive immigration reform, hotel lobbying groups are actively seeking legal remedies to alleviate this problem. These are just a few of the critical issues that the December issue of the Hotel Business Review will examine in the area of hotel law.