Editorial Board   Guest Author

Mr. Lala

Probal Lala

Chief Executive Officer, Fluent.ai

Probal Lala is the Chief Executive Officer (CEO) of Fluent.ai, a voice recognition solutions company.

Mr. Lala, a telecom executive turned serial technology entrepreneur and investor, was named permanent CEO late last year to further grow the company and help expand Fluent.ai's technology solutions worldwide.

Prior to this position, Mr. Lala has been an active Angel Investor for the past 12 years as Chair of the Maple Leaf Angels Corporation. With more than 30 years of leadership experience across various companies in the technology industry,

Mr. Lala has held a range of diverse senior executive roles, including CEO of About Communications, Vice President Sales at Alcatel-Lucent Canada, CEO of AirRoamer, Vice President and General Manager of Internet Operations at Bell Canada, and General Manager and Chief Technology Officer at Stentor Services Inc. He brings a breadth of experience to the table that will help the company grow in 2020.

At Fluent, Mr. Lala is helping propel company growth and leverage its range of artificial intelligence (AI) voice interface software products to offer up to original equipment manufacturers (OEMs) and service providers.

Fluent.ai Inc. is a privately held Canadian company founded in 2015 and based in Montreal that delivers offline, noise robust voice recognition solutions in any language. Fluent.ai's solutions deliver unprecedented accuracy along with a highly customizable user experience with the goal of finally breaking the barriers to worldwide adoption of voice user interfaces. With this in mind, in his role as CEO Mr. Lala is driving the company's mission to voice enable the world's devices.

Please visit http://www.fluent.ai for more information.

Linkedin Profile: https://www.linkedin.com/in/proballala/?originalSubdomain=ca

Mr. Lala can be contacted at +1 416-643-3860 or probal.lala@fluent.ai

Coming up in August 2020...

Food & Beverage: New Technological Innovations

In the past few years, hotel food and beverage departments have experienced significant growth. Managers are realizing just how much revenue potential this sector holds, both in terms of additional revenue and as a means to enhance the guest experience. As a result, substantial investments are being made in F&B operations as a way to satisfy hotel guests but also to keep pace with the competition. Though it has been a trend for many years, the Farm-to-Table movement shows no signs of abating. Hotel chains are abandoning corporate restaurants and are instead partnering with local chefs to create locally-influenced dining options. Local, farm-sourced ingredients paired with specialty beverages or local wine also satisfies the increasing demand from Millennial travelers who are eager to travel sustainably and contribute to a positive impact. A farm-to-table F&B program also helps to support the local economy, which builds community goodwill. Also popular are "Self-Serv" and "Grab & Go" options. These concepts stem from an awareness that a guest's time is limited and if a hotel can supply them with fast, fresh, food and beverage choices, then so much the better for them. Plus, by placing these specialty kiosks in areas that might be traditionally under-utilized (the lobby, for instance), they can become popular destination locations. Of course, there are new technological innovations as well. In-room, on-screen menus allow guests to order from any restaurant on the property, and some hotels are partnering with delivery companies that make it possible for guests to order food from any restaurant in the area. Also, many hotels are implementing in-room, voice-activated devices, so ordering food via an AI-powered assistant will soon become mainstream as well. The August issue of the Hotel Business Review will report on these developments and document what some leading hotels are doing to expand this area of their business.