Editorial Board   Guest Author

Mr. Reid

Clayton Reid

CEO, MMGY Global

Considered one of the travel industry's top minds in marketing and strategic planning, Clayton Reid has worked with companies around the world for over two decades.

Mr. Reid is responsible for MMGY Global's overall vision and leads the company's $60 million marketing communications practice across six countries and 10 offices, including Dubai, Kansas City, London, Los Angeles, Madrid, New York City and Washington DC, as well as affiliates around the world through the Consul network.

MMGY Global is the world's largest integrated marketing company with over 400 colleagues across global offices, specializing in the travel, tourism and hospitality industries. MMGY Global offers a holistic approach for some of the most respected brands in the industry.

Heavily involved with industry advocacy, Mr. Reid is a sought-after speaker and has been featured by news organizations such as Bloomberg, NPR, The Wall Street Journal, The New York Times and CNN. He has served on boards including The United States Travel Association, The New York City Hospitality Council and The World Alpine Ski Championships, and he is a strategic council member of Gerson Lehrman Group (GLG) in their travel advisory practice.

Mr. Reid has twice been awarded the American Express Steven Harvey Achievement Award for Marketing and has been selected for the exclusive Arthur Page Society. He is also an advocate for sustainability and social cause in travel, being featured by Skift and Forbes for MMGY Global's international push to make travel a platform for equality, cultural understanding and economic opportunity by inspiring people to go places.

Please visit http://www.mmgy.com/ for more information.

Linkedin Profile: https://www.linkedin.com/company/mmgy-global/

Mr. Reid can be contacted at +1 816-300-5104 or creid@mmgyglobal.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.