Editorial Board   Guest Author

Mr. Dresnin

Merrick Dresnin

Company Director, Cote Family Destinations

Educated in the law, Merrick Dresnin transferred that skill-set into Human Resources, and has been a Human Resources Executive for over twenty (20) years. Mr. Dresnin currently is the Company Director of Human Resources for Cote Family Destinations, a growing organization overseeing resorts and related activities in both Minnesota and Arizona.

Mr. Dresnin also continues to consult providing both strategic and tactical human capital management guidance to clients. He had previously opened and assisted in the successful operating of the highest profile hotel in the country - Trump International Hotel, Washington, DC.

Prior to that, Mr. Dresnin served as the Vice President of Human Resources at United Service Companies, where he had partnered with key business leaders to reshape the people management approach of the organization. He had previously held the position of Vice President of Human Resources at Rivers Casino where he helped orchestrate the successful opening of the property in July 2011.

Prior to Rivers, Mr. Dresnin left California in 2007 for Illinois when recruited by the Hyatt Hotel Corporation to lead the HR team at the Hyatt Regency Chicago through a time of labor unrest and challenge. He had previously led HR at Morongo Casino Resort & Spa, a California 4-Diamond hotel/gaming destination, for five (5) years, opening that property.

Mr. Dresnin earned his BA from UC Santa Barbara - double majoring in history and anthropology. He earned his JD from American University (Washington College of Law). He has his Senior Professional in Human Resources (SPHR) Certification, and has taught/advised at Kendall College, DePaul University and Georgetown.

Please visit http://www.md-hrconsulting.com/ for more information.

Linkedin Profile: https://www.linkedin.com/in/mdresnin/

Mr. Dresnin can be contacted at +1 312-919-3993 or merrickdresnin1@att.net

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.