Editorial Board   Guest Author

Mr. Osuna

Ernesto Osuna

General Manager, Melia Koh Samui

Meliá Koh Samui's General Manager Ernesto Osuna is a seasoned professional with two decades of luxury hospitality experience across Europe, North America and Asia and a track record of exemplary leadership.

Mr Osuna has been a general manager at hotels and resorts in six different countries, and has worked for Meliá Hotels International for seven years. In addition to taking charge of Meliá Koh Samui, Spanish-born Mr. Osuna was a cluster general manager for two Meliá properties in Zhengzhou, China; Gran Meliá Zhengzhou and INNSiDE by Meliá Zhengzhou. He also oversaw the 2015 opening of Meliá Danang in Vietnam after he was the general manager of Meliá Buenavista in Cuba.

Mr Osuna began his hospitality career at the Ritz Hotel in Madrid in 1997 as a room service operator, waiter and then restaurant supervisor. He swiftly rose through the ranks and was appointed to hotel manager and general manager positions at numerous five-star resorts under the likes of Starwood Hotels & Resorts, Westin Hotels & Resorts and The Excellence Collection.

During the challenging times of COVID-19, Mr Osuna has worked to ensure Meliá Koh Samui implements a host of stringent health and safety standards to protect guests and staff in response to the pandemic, as well as retains all of its staff and associates on 100% of their salaries, gives back to the community and focuses on future hotel operations to further enhance the guest experience.

Mr Osuna also believes Meliá Koh Samui is unprecedented for Thailand, thanks to its 1600 square metre lagoon pool that meanders through the resort's grounds like a river, suites made from teak wood merchant vessels that are more than 100 years old, contemporary Thai, Western and Mediterranean fare by an award-winning chef, range of conference facilities and more.

Please visit http://www.melia.com/en/hotels/thailand/koh-samui/melia-koh-samui-beach-resort/index.htm for more information.

Mr. Osuna can be contacted at +66 819340950 or ernesto.osuna@melia.com

Coming up in November 2020...

Hotel Design: Home Away From Home

With the rise of the sharing economy and the peer-to-peer marketplace for lodging options, hoteliers are re-thinking the look, feel and appeal of their locations. There is an emphasis on re-creating a feeling of homeyness - a comfortable, cozy and inviting space that feels like home. 'This is accomplished through the careful selection of furniture design, paint colors, lighting design, artwork, bathroom fixtures and textile accessories. In addition, some hotels are providing their guests with upscale amenities, such as a book and movie library, home-style kitchenettes, a coffee machine with locally-sourced beans and tea, or even a batch of fresh-baked cookies. Similarly, there is a growing design trend based on the concept of place-making. Travelers are searching for experiences that are unique and authentic to the locale in which they find themselves, and so hotel designers are integrating a sense of place into their work. This is partially achieved by incorporating traditional artisanal crafts and other local artwork into hotel rooms and communal spaces. Another design trend includes the creation of full-service, co-working environments within the hotel. Guests don't like to stay alone in their room when they need to work, so now they can go downstairs to the lobby-or up to the roof-to work among others. These areas encourage guests - and non-guests alike - to stay as long as they like and to partake of hotel amenities. Finally, recognizing the importance of the Wellness Movement, some designers are exploring how room design can increase the likelihood of deep and restorative sleep. Creating dark and quiet spaces, blocking excessive light, providing guests with a selection of different kinds of pillows, and the ability to control room temperature, are a few of the best practices in this area. These are some of the architecture and design topics that will be covered in the November issue of the Hotel Business Review.