Editorial Board   Guest Author

Mr. Namdar

Mark Namdar

Complex General Manager, Moxy Downtown DC & AC Hotel Washington DC Convention Center

As Complex General Manager, Mark Namdar is responsible for overseeing and executing day-to-day operations for the new AC Hotel Washington DC Convention Center, which opened Fall 2020 by TPG Hotels & Resorts and DC-based Douglas Development.

In tandem with operating the AC Washington DC Convention Center, Mr. Namdar also serves as Captain where he oversees programming, operations and events at the Moxy Downtown DC, one of the city's most talked about boutique hotels. Namdar currently leads multiple teams of executives and team members at the two DC properties.

With nearly three decades of hospitality experience, Mr. Namdar began his career in the industry shortly after graduating from Texas Tech University with a degree in Business Administration when he joined the Holiday Inn International's management training program. From front desk to housekeeping and guest services to food & beverage, he gained experience working in multiple positions, rising through the ranks throughout his hotel career.

With Mr. Namdar's track record of associate engagement and guest satisfaction, he has successfully overseen several luxury and independent properties and has been instrumental in transforming and reinvigorating hotels that are recognized in the forefront of the hotel industry.

Previously, Mr. Namdar was the Regional Director of Operations-Mid Atlantic for Hersha Hospitality where he oversaw the daily operations of 12 full-service hotels throughout Washington DC, Maryland, Virginia and North Carolina. He then transitioned to General Manager at a variety of properties, including The Graham Georgetown and the Westin Tysons Corner, earning achievements and awards for revenue at properties along the way.

Please visit http://www.marriott.com/hotels/travel/wasae-ac-hotel-washington-dc-convention-center/ for more information.

Mr. Namdar can be contacted at +1 202-921-6900 or mark.namdar@themoxydc.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.