Editorial Board   Guest Author

Mr. Schumacher

Steven Schumacher

Interim Executive Director & Director of Sales, Discover Dunwoody

With more than a decade of hospitality experience in both operations and sales, Steven Schumacher has been leading the Discover Dunwoody Sales Team since 2016 with knowledgeable insight and proven expertise. Currently, he serves as the Interim Executive Director and Director of Sales for the organization, growing the destination as a premier location for meetings and events in the Metro Atlanta market.

Since working as a front desk agent at Extended Stay America in Connecticut in 2009, Mr. Schumacher has gained extensive expertise in all aspects of hospitality. From managing sales for all government related programs at the Crowne Plaza Ravinia to handling small meeting bookings at InterContinental Buckhead Atlanta and acting as the corporate sales manager for the Emory Conference Center Hotel, he has developed a broad range of valuable knowledge and skills. His skillset now continues to grow as he generates leads for Discover Dunwoody's partner hotels and works with neighboring visitors' bureaus on citywide events.

Mr. Schumacher's background and experience in a variety of hospitality roles has also contributed to his quick success and recognition within the hospitality sector. In 2019, he was recognized as a recipient of Connect Association's 40 Under 40 Award, due to his passion for the events industry and dedication to bringing new business to Dunwoody. He has also won two Phoenix Awards for his volunteer work with MPI Georgia, where he acts as the vice chair of networking events.

Please visit http://www.discoverdunwoody.com for more information.

Linkedin Profile: https://www.linkedin.com/in/shoey2100/

Mr. Schumacher can be contacted at +1 203-206-7235 or Steven@DiscoverDunwoody.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.