Editorial Board   

Mr. Wasik

Michael S. Wasik

Chairman, CEO, Interim CFO, Roomlinx Inc.

Michael Wasik joined the Roomlinx Executive Management team in August of 2005 after executing the merger of his company, SuiteSpeed with Roomlinx. Currently Mr. Wasik is responsible for leading Roomlinx, which includes the development and market penetration of Roomlinx' newest product, Roomlinx Interactive TV. Roomlinx Interactive TV provides HD Hollywood movies, high speed internet, HD specialty content, international and U.S. television programming, music, MP3 player connectivity, business productivity tools, concierge services, games and more via the in-room flat screen television. Roomlinx also supports 25,000 internet connected (wired and wireless) hotel rooms throughout the US and Canada. Prior to the Roomlinx merger, Mr. Wasik was the CEO/Founder of SuiteSpeed Inc. a wireless Internet provider within the hospitality market. Having launched SuiteSpeed in late 2002, Mr. Wasik was responsible for defining technology architecture, market direction, and the overall vision for this fast growing WiFi company. Since starting SuiteSpeed, he has expanded the company's geographical coverage from its Denver backyard to serving hotel chains and independents across the U.S. Under his direction, SuiteSpeed was on Mercury's top 100 fastest growing companies list for 2003 and 2004. Mr. Wasik is also the Founder and Chairman of the Board of TRG Inc. an IT consulting company. Having launched TRG in late 1997 with no outside funding, Mr. Wasik has been responsible for the overall sales and marketing effort, and defining TRG's overall vision. Under his leadership, the company achieved average growth of 300% per year, over the first four years with positive EBITDA. Since starting TRG, Mr. Wasik has expanded the company's billable resources from 6 consultants in 1997 to 60 consultants in 2000 serving Fortune 500 corporations across the U.S. Mr. Wasik has managed over 60 people in 4 offices throughout the United States. Mr. Wasik was nominated for the 2005 Ernst and Young Entrepreneur of the Year award and currently sits on the Editorial Board for HotelExecutive.com

Mr. Wasik can be contacted at 303-544-1111 ext. 101 or mwasik@roomlinx.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.