Editorial Board   

Ms. Gould

Nicole Gould

Senior Interior Designer, Hatchett Hospitality

Nicole Gould has served as a Senior Interior Designer at Hatchett Hospitality since 2003. She is based at the company's regional sales and design center in Raleigh, where her responsibilities include coordinating closely with the company's customers, sales people, and sales support staff to translate "design" into "reality." She also works with manufacturers, including on developing new products such as she did recently with a major carpet company. Ms. Gould has more than seven years of hospitality design experience and is an allied member of the American Society of Interior Designer (ASID). She earned her degree in interior design from East Carolina University. Ms. Gould and her husband, Jeremy, who is vice president of national accounts with Hatchett Hospitality, reside in Raleigh.

Ms. Gould can be contacted at 919-570-2050 or nicole@hatchetthospitality.com

Coming up in July 2019...

Hotel Spa: Pursuing Distinction

The Wellness Movement continues to evolve and hotel spas continue to innovate in order to keep pace. Fueled by intense competition within the industry, hotel spas are seeking creative ways to differentiate themselves in the market. An increasing number of customers are searching for very specific, niche treatments that address their particular health concerns and, as a result, some leading spas have achieved distinction by offering only one specialized treatment. Meditation and mindfulness practices are becoming increasingly mainstream as are alternative treatments and therapies, such as Ayurvedic therapies, Reiki, energy work and salt therapy. Some spas specialize in stress management and offer lifestyle coaching sessions as part of their program. Other spas are fully embracing new technologies as a way to differentiate themselves, such as providing wearable devices that track health and fitness biomarkers, or robots programmed with artificial intelligence to control spa environments, or virtual reality add-ons that transport guests to relaxing places around the world. Some spas have chosen to specialize in medical procedures such as liposuction, laser skin therapy, phototherapy facials, Botox and facial fillers, acupuncture and permanent hair removal, in addition to cosmetic body shaping procedures and teeth whitening treatments. Similarly, other spas are offering comprehensive health check-ups and counseling services for those who are interested in disease prevention treatments. Finally, as hotel spas continue to become more diverse, accessible and specialized, there is a growing demand for health professionals with a specific area of expertise. There is a proliferation of top class, quality wellness practitioners who make a name for themselves by offering their services around the globe, including athletes, chefs, doctors, physical trainers and weight loss specialists. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.