Editorial Board   

Ms. Willis

Kalen Willis

Senior Interior Designer, Hatchett Hospitality

At Hatchett Hospitality, Kalen Willis specializes in interior design for the hotel industry, with responsibility for project design, pricing, and management. She works with franchisers and franchisees on a wide variety of hotel brands, styles, and themes - from economy to luxury, from resort to business conference, and from traditional to modern. Her approach to the design of a project is driven by the target audience and by the end-use of the space. She believes that beautiful surroundings enhance our state of mind and enrich our lives. Typically, Ms. Willis finds a signature piece that makes a statement and then builds around it - but she always remains flexible in her philosophy and her strategy because her only rule for design is that there are no rules. Away from the office, Ms. Willis volunteers with a variety of groups including Relay for Life, Habitat for Humanity, animal shelters, and after school programs for children with special needs. Whether on the job or in the community, Kalen Willis lives her belief that it's a blessing to have the opportunity to make someone else's day a little bit better. A native of Carrollton, Texas, Ms. Willis earned a bachelor of interior design degree at Texas Tech University in Lubbock and is an allied member of the American Society of Interior Designers (ASID). She was a NEWH (The Network of the Hospitality Industry) scholarship award winner and is now a member this group.

Ms. Willis can be contacted at 866-783-5980 or kalen.willis@hatchetthospitality.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.