Editorial Board   Guest Author

Mr. Walsh

Richard Walsh

Vice President of Business Development, Lodging Interactive

Richard Walsh graduated from Western Michigan University with his BA in English. He has completed some Masters studies at the University of Miami and Yale University. Mr. Walsh has spent a long and productive career working in sales and/or marketing for travel companies such as Trans World Airlines, Air France, Reed International and The Official Airline Guide. Previously, Mr. Walsh was President of Amadeus USA (a global distribution system), Wizcom (technology division of Avis Auto Rental) and founder and president of Innovata (travel content aggregator). Richard was the founder of CASMA, the Computerized Airline Sales & Marketing Association a global association of airlines and related marketing services. Mr. Walsh is currently the Vice President of Business Development for Lodging Interactive, a leading hospitality Internet and social media marketing agency. He lives in the Atlanta GA area and enjoys local sports teams, tennis, skiing and researching local historical sites.

Mr. Walsh can be contacted at 770-533-9787 or rjwalsh@lodginginteractive.com

Coming up in July 2019...

Hotel Spa: Pursuing Distinction

The Wellness Movement continues to evolve and hotel spas continue to innovate in order to keep pace. Fueled by intense competition within the industry, hotel spas are seeking creative ways to differentiate themselves in the market. An increasing number of customers are searching for very specific, niche treatments that address their particular health concerns and, as a result, some leading spas have achieved distinction by offering only one specialized treatment. Meditation and mindfulness practices are becoming increasingly mainstream as are alternative treatments and therapies, such as Ayurvedic therapies, Reiki, energy work and salt therapy. Some spas specialize in stress management and offer lifestyle coaching sessions as part of their program.  Other spas are fully embracing new technologies as a way to differentiate themselves, such as providing wearable devices that track health and fitness biomarkers, or robots programmed with artificial intelligence to control spa environments, or virtual reality add-ons that transport guests to relaxing places around the world. Some spas have chosen to specialize in medical procedures such as liposuction, laser skin therapy, phototherapy facials, Botox and facial fillers, acupuncture and permanent hair removal, in addition to cosmetic body shaping procedures and  teeth whitening treatments. Similarly, other spas are offering comprehensive health check-ups and counseling services for those who are interested in disease prevention treatments. Finally, as hotel spas continue to become more diverse, accessible and specialized, there is a growing demand for health professionals with a specific area of expertise. There is a proliferation of top class, quality wellness practitioners who make a name for themselves by offering their services around the globe, including athletes, chefs, doctors, physical trainers and weight loss specialists. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.