Editorial Board   Guest Author

Mr. Metivier

Pascal Metivier

Founder & Chief Executive Officer, OpenWays

Pascal Metivier is widely recognized within the global hospitality industry and the security industry as a specialist in hotel security, responsible for several of the security technology patents now in existence. In 2009 he launched OpenWays as the hospitality industry's first global provider of mobile-based access-management solutions. With 17-plus years of electronic-lock/door hardware and access management expertise, Mr. Metivier developed a way for consumers worldwide to use any of the 5.5 billion cell phones on the market today (any network and any OS standards) as a mobile room key. Prior to founding OpenWays, Mr. Metivier served as President of ASSA ABLOY Hospitality EMEA and Latin America, parent company of VingCard, Elsafe, TimeLox, Uniquey and SafePlace companies. In addition to his leadership role he also led a major NFC mobile phone initiative that earned the title: “The Best NFC Service of the Year 2008” by The NFC Forum. Before joining ASSA ABLOY, Mr. Metivier served as Global Vice President, Sales & Marketing for Onity Inc. (formerly TESA Entry Systems), a global provider of electronic locking systems and energy management systems. He was largely responsible for leading the company's sales growth and re-branding initiative. He also made key contributions in leadership positions with CISA Security Products, CISATRON LTD, CISA Spa and SECURIDEV/FONTAINE. Mr. Metivier resides in Paris, France, with his wife and three daughters.

Mr. Metivier can be contacted at ++ 33 6 85 622 306 or pmetivier@openways.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.