Editorial Board   Guest Author

Ms. Waldvogel

Deborah Waldvogel

Director of Spa Development & Operations, Sedona Resorts

Deborah J. Waldvogel is the Director of Spa Development and Operations for Sedona Resorts. Ms. Waldvogel's responsibilities include financial feasibility studies, concept development, design, as well as managing opening and operations for unique, luxury resort and destination spas with an emphasis on wellness programs. Sedona Resorts is currently involved in the development and management of a Boutique Resort and Spa at Cocoplum, Placencia, Belize as well as Kittitian Hill, a Sustainable Resort Master Planned Community on the island of St. Kitts both of which are focused on healthy lifestyle programming. Ms. Waldvogel played an integral role leading the relaunch of the Spa at Regent Palms, Turks and Caicos which has been recognized as one of the Top Spas in the Caribbean by Conde Nast Traveler Reader's and received the World Travel Award as the World's Leading Spa Resort in 2012. Her most recognized experience in the spa industry came during the first six years of operations at Mii amo, a destination spa at Enchantment. As Director of Operations and an Executive Officer Committee Member, in addition to overseeing daily operations of all key spa departments, she was responsible for program development and coordination and was the resort training facilitator. Mii amo received numerous highly respected accolades including #1 Destination Spa in the World by Travel & Leisure readers. She is recognized as a leader in the spa industry serving as a Board member, Chairman, and currently Past Chairman for the International Spa Association (ISPA) where she has lead several task forces and committees including Nominations and the development of a Spa Operations Manual. During her seven years of Board Service, Ms. Waldvogel had the opportunity to network with Spa Professionals while attending and presenting at industry events in the U.S, Thailand, France, Egypt, and Costa Rica in addition to leading a regional event hosted by ISPA in India. Ms. Waldvogel continues to speak at both domestic and international events on behalf of the association. Before her success in spa, she was a private business owner in the travel industry and has 14 years of experience in curriculum development and teaching. She has served on the Arizona State University Spa Management Advisory Board. She is also committed to continuing her own education and is a LEED Accredited Professional. Ms. Waldvogel holds a B.S. in Biology and Secondary Education from the University of Wisconsin La-Crosse.

Please visit http://www.sedona-resorts.com for more information.

Ms. Waldvogel can be contacted at 928-300-3236 or dwaldvogel@sedona-resorts.com

Coming up in December 2019...

Hotel Law: A Labor Crisis and Cyber Security

According to a recent study, the hospitality industry accounted for 2.9 trillion dollars in sales and in the U.S. alone, was responsible for 1 in 9 jobs. In an industry of that scope and dimension, legal issues touch every aspect of a hotel's operation, and legal services are required in order to conform to all prevailing laws and regulations. Though not all hotels face the same issues, there are some industry-wide subjects that are of concern more broadly. One of those matters is the issue of immigration and how it affects the ability of hotels to recruit qualified employees. The hotel industry is currently facing a labor crisis; the U.S. Labor Department estimates that there are 600,000 unfilled jobs in the industry. Part of the problem contributing to this labor shortage is the lack of H2B visas for low-skilled workers, combined with the difficulty in obtaining J-1 visas for temporary workers. Because comprehensive immigration reform is not being addressed politically, hotel managers expect things are going to get worse before they get better. Corporate cyber security is another major legal issue the industry must address. Hotels are under enormous pressure in this area given the large volume of customer financial transactions they handle daily. Recently, a federal court ruled that the Federal Trade Commission had the power to regulate corporate cyber security, so it is incumbent on hotels to establish data security programs in order to prevent data breaches. The lack of such programs could cause hotels to face legal threats from government agencies, class action lawsuits, and damage to their brand image if a data breach should occur. These are just two of the critical issues that the December issue of Hotel Business Review will examine in the area of hotel law.