Editorial Board   Guest Author

Ms. Bankoski

Linda Bankoski

Co-Owner & Managing Director, SpaQuality LLC

Linda Bankoski is co-owner and Managing Director of Education and Assessment of SpaQuality LLC, a company that has provided a roadmap to authentic performance excellence for spas through quality system standards, education, assessment and certification since 2004. Ms. Bankoski is the co-author of The International Standards of SpaExcellenceSM, which provides a framework for spas to create effective and efficient spa operations that result in consistent delivery of excellent spa services, guest and staff loyalty, as well as business success. The inspiration of The Standards comes from internationally accepted quality system standards used by other industries including ISO 9000 (international quality management systems), ISO 14000 (environmental management standards), the Baldrige Performance Excellence Program in the United States, the Canada Awards for Excellence from the National Quality Institute in Canada, the EFQM Excellence Award in Europe, OSHA (US health and safety), FDA Good Manufacturing Practices (US), TedQual (tourism education quality), JCAHO (US healthcare organization standards), and more. Basic concepts from these standards along with years of spa experience were combined, translated, enhanced and organized into a complete spa management system that provides spas with what is necessary to achieve long-term success. While created for spas, the key concepts provided in The International Standards of SpaExcellenceSM can be applied to the entire hospitality industry including hotels, resorts, cruise lines, clubs, restaurants, theme parks and more. Now in their 5th edition, The Standards have been sold to spas in 28 countries. Ms. Bankoski co-created and co-teaches Building and Sustaining High Quality Systems for Spas, a six-week, on-line course for the University of California - Irvine Extension's Spa and Hospitality Management Certificate Program, which uses The International Standards of SpaExcellenceSM for the textbook. Ms. Bankoski is a quality expert with 30+ years of experience leading, coaching, consulting, and helping organizations and businesses in a wide variety of industries succeed and thrive. She is people-and goal-oriented and motivated by opportunities to learn, encourage and inspire others. Ms. Bankoski has enjoyed a multifaceted career as a healthcare professional, corporate trainer, customer advocate, market researcher, culture change pioneer and business advisor. She served on the Board of Examiners of the Malcolm Baldrige National Quality Award for five years and looks forward to helping spas attain this prestigious award in the future. Ms. Bankoski is a professional speaker and was chair of the local section of the American Society for Quality (ASQ). She has been a Good Manufacturing Practices Auditor (FDA regulations) for 25+ years and an ASQ Certified Quality Auditor, RAB Certified Quality Systems Lead Auditor and a Certified Lead Assessor (ISO 9001) for over 15 years. Ms. Bankoski is past president of the Board of Directors for the Delaware Quality Consortium, Inc. (Delaware Quality Award). She was an adjunct professor in the Continuing and Professional Studies at the University of Delaware and a lead instructor in the Quality Management Certificate. She taught courses in quality management and organizational improvement. She developed and taught courses on the ISO 9000 standard, quality system auditing and problem solving for the Delaware Manufacturing Extension Partnership.

Ms. Bankoski can be contacted at 302-426-0274 or bankoski@voicenet.com

Coming up in May 2020...

Eco-Friendly Practices: Creative Innovation

Being eco-friendly is no longer a fad. It is an urgent planetary need and hotels are actively doing their part to reduce their carbon footprint by implementing sustainable, green practices. In addition to the goodwill derived from doing the right thing, hotels are also realizing the benefits to their business. A large percentage of Millennials expect hotels to be eco-friendly and will only patronize those properties that are proudly conforming. Consequently, more hotels are realizing that sustainability is a key element in a successful branding strategy. In addition, going green can lead to a more profitable bottom line, as savings on electricity, water and cleaning materials can add up. Also, there are other advantages that come with being an eco-friendly business, such as government subsidies and tax and loan incentives. As a result, many hotels are finding innovative ways to integrate eco-friendly practices into their business. Geo-thermal energy systems, along with energy-from-waste systems, are being used to heat and cool the property. Passive solar panels, green roofs, natural lighting and natural ventilation strategies also assist in energy conservation. Low-flow water systems and plumbing fixtures make a contribution, as does eco-friendly hardwood flooring, and energy efficient televisions and appliances throughout the property. In addition, some hotels have implemented in-room recycling programs, and only provide all-natural, personal care items. One hotel has actually constructed a bee-keeping operation on their grounds. Not only is this good for the bees but the hotel also produces products from the operation which they sell. This kind of creative innovation also holds enormous appeal to guests. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.