Editorial Board   Guest Author

Ms. Scholar

Debi Scholar

President, The Scholar Consulting Group

Debi Scholar, author of SMM: The Strategy Quick Reference Guide, offers guidance to Fortune 1000 and mid-size companies on issues surrounding supply chain and expense management categories, including airlines, hotels, meetings, ground transportation, corporate card programs, and travel management companies. Before founding her own consultancy in 2010, Ms. Scholar was with PricewaterhouseCoopers (PwC) for 13 years. In her last position there, she was Lead for consulting with clients on Travel and Entertainment Expenses. She also held positions as the Meetings and Group Travel Director, and eSupport and Training Director. Ms. Scholar is acknowledged nationally for groundbreaking efforts in shaping the Strategic Meetings Management (SMM) industry and integrating Travel and Meetings teams with Procurement. She is also an expert in driving virtual meeting adoption, both to reduce T&E costs and complement face-to-face events. In 2002, she became the first Meeting Director to include virtual meetings under her direction. Among her industry activities, Ms. Scholar was a trustee of the GBTA Foundation and was co-chair of the association's Groups & Meetings Committee for four years. To advance the SMM industry, Scholar has created a host of innovative tools and resources for travel and meetings professionals, and she supplies the industry with numerous publications via her blog (http://www.teplus.net). In 2010, Corporate & Incentive Travel magazine recognized Ms. Scholar as one of four of SMM's “Movers and Shakers,” and, in 2008, the publication named her one of the “Top 20 Changemakers” who influenced the meetings management industry. Business Travel News also named her “Best Meeting Practitioner” in 2007. Her many professional designations include: UPenn/Wharton Aresty Executive Education/Global Business Travel Association (NBTA) Global Leadership Professional (GLP); Meeting Professionals International Certificate in Meetings Management (CMM); Convention Industry Council Certified Meeting Professional (CMP); GBTA Corporate Travel Expert (CTE); Six Sigma Green Belt and Chauncey Certified Technical Trainer (CTT).

Ms. Scholar can be contacted at 908-304-4954 or debi@debischolar.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.