Editorial Board   

Mr. Cardono

Gary Cardono

Director of Hospitality Sales, Globe Union Group, Inc.

Gary Cardono is the Director of Hospitality Sales for the Danze Inc. and Gerber Plumbing Fixtures brands, a subsidiary of Globe Union Group, Inc. (“Globe Union”). Prior to joining Gerber, a leading manufacturer of vitreous china plumbing fixtures, faucets, and fittings for the residential, commercial and hospitality construction markets Mr. Cardono started his career in the plumbing industry 18 years ago at Creed Company selling plumbing repair parts to hotels in New England. Mr. Cardono has since worked at Eljer Plumbingware as Director of Builder and Hospitality Sales and at Brasstech as National Hospitality Sales Manager. At Globe Union, Mr. Cardono is responsible for marketing the Danze and Gerber brands to the hotel industry. Globe Union is a manufacturer of Viterious Chinaware and Brassware plumbing fixtures. Globe Union started Gerber Water Conservation Services, a full turnkey operation that conducts water audits of properties that show how much water is being used and how much could be saved by replacing old plumbing fixtures. GWCS will finance and complete the construction with a return on investment of less than three years.

Mr. Cardono can be contacted at 630-754-0238 or Gary.cardono@globeunion.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.