Editorial Board   Guest Author

Mr. Parisi

Scott Parisi

President, EcoGreen Energy Solutions

M. Scott Parisi, President of EcoGreen a firm founded in 2008 with the goal to support hospitality sustainability. Currently EcoGreen has two major divisions covering Energy Solutions and Constructions Services.

As President of EcoGreen, Mr. Parisi's day to day focus is on supporting a team of talented individuals to support the new construction and renovations of hospitality facilities. Our vendor-neutral approach with a high focus on client satisfaction and retention has allowed EcoGreen to be a part of hundreds of projects Whittington the hospitality industry.

Mr. Parisi and the EcoGreen Team have a culture in exploring sustainable measures that save our clients in cost while saving electricity, natural gas and water. EcoGreen is always looking for ways to introduce the most advanced technologies at the most cost effective delta for their clients.   

Additionally, Mr. Parisi develops and hosts educational workshops, staff trainings and has spoken at national and regional events including AAHOA's National Convention, Green Lodging & Hospitality Conference, Boston Green Tourism Events, Philagreen Hospitality Association Events, GF Management University Sessions, National Purchasing Network Annual Expo and the Global Renewable Energy Networking Summit.

Prior to launching EcoGreen, Mr. Parisi worked within the hospitality industry starting early at his family owned restaurant. A little later in life Mr. Parisi found his passion for resource conservation and sustainability serving as the General Manager of the first LEED certified Hotel in the United States; the Sheraton Rittenhouse Square, Philadelphia, PA. Mr. Parisi spent eighteen years in the hospitality sector eventually serving as Vice President of Operations overseeing branded hotels including IHG, Starwood, Hilton, Wyndham and Choice Hotels.

Please visit http://www.eg-es.com for more information.

Mr. Parisi can be contacted at 8882290213801 or sparisi@eg-es.com

Coming up in April 2020...

Guest Service: First Impressions Matter

Hotels spend large amounts of money on marketing their operation and brand, but sometimes they fail to remember that guest service is the lifeblood of their business. It is outstanding guest service that allows a hotel to create an amazing and lasting impression, one that will remain with guests far beyond the duration of their stay. In pre-internet days, first impressions were formed the moment a guest walked through a hotel's front door. These days, first impressions are created long before a guest arrives at a hotel property. They begin when a customer visits a hotel's website or social media pages for the first time. When a guest connects with a property online, they immediately form an opinion of the hotel. First impressions matter and because of that, a hotel website should be mobile-friendly with blistering fast speed; it should be graphically appealing; and it should provide visual representation of the kind of experience a guest can expect. It is also vital to engage the customer; to actively solicit and respond to guest feedback. When a hotel personally engages with someone, it is demonstrating to other customers that guest opinions matter, and that management is willing to go the extra mile to provide superior guest service. Similarly, when a hotel sends out personalized emails with satisfaction surveys attached, it demonstrates that management values guest feedback, so that service can be improved at every level. Additionally, social media messages can be sent out prior to a guest's arrival to learn more about them, so their visit can be personalized. It's the small touches and details that are most remembered and appreciated. The April issue of the Hotel Business Review will examine what some leading hotels are doing to cultivate excellent guest service in their operations.