Editorial Board   Guest Author

Mr. Murray

Michael Murray

Director of Technology, Lansdowne Resort

Michael Murray was born and raised in the Downeast area of Maine and by age 11 had developed a passion for writing. After graduating from George Stevens Academy in Blue Hill he moved back to Bangor to take classes for Psychology at the University of Maine. While working in one of the few VCR repair shops in the area he found he enjoyed working with electronics and frequently ended up working beyond the original scope of the store.

Mr. Murray soon began working with the first large-chain video retailer to open in the state and took part in their computer-based inventory control. He also became a key player on the task force to open and manage their first location to heavily feature gaming and PC technology, client interaction, and ways to bring in new products.

After moving to the San Francisco Bay area in 1996, Mr. Murray focused his career exclusively in the Audio Visual field before relocating to the Washington DC area in 1998. Recognizing the need to integrate technology into all aspects of the field, he took whatever steps he could with new PC's as they became available to utilize them for back-office operations as well as front of house guest services.

Having been with Lansdowne Resort now for over 12 years in both the Audio Visual and IT fields Mr. Murray has become familiar with the tendency of technology to shift in both slow, subtle ways as well as dramatic, rapid fashion.

In his current position as the Event Technology Manager, Mr. Murray is responsible for both the AV and IT aspects of guests at the Resort. He has been honored by Lansdowne as Manager of the quarter, Employee of the Year, Best of the Best, and is an active member of the Resort's Green Team.

Please visit http://www.benchmarkmanagement.com for more information.

Mr. Murray can be contacted at +1 703-729-8400 or mmurray@benchmarkmanagement.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.