Editorial Board   Guest Author

Mr. Murray

Michael Murray

Director of Technology, Lansdowne Resort

Michael Murray was born and raised in the Downeast area of Maine and by age 11 had developed a passion for writing. After graduating from George Stevens Academy in Blue Hill he moved back to Bangor to take classes for Psychology at the University of Maine. While working in one of the few VCR repair shops in the area he found he enjoyed working with electronics and frequently ended up working beyond the original scope of the store. Mr. Murray soon began working with the first large-chain video retailer to open in the state and took part in their computer-based inventory control. He also became a key player on the task force to open and manage their first location to heavily feature gaming and PC technology, client interaction, and ways to bring in new products. After moving to the San Francisco Bay area in 1996, Mr. Murray focused his career exclusively in the Audio Visual field before relocating to the Washington DC area in 1998. Recognizing the need to integrate technology into all aspects of the field, he took whatever steps he could with new PC's as they became available to utilize them for back-office operations as well as front of house guest services. Having been with Lansdowne Resort now for over 12 years in both the Audio Visual and IT fields Mr. Murray has become familiar with the tendency of technology to shift in both slow, subtle ways as well as dramatic, rapid fashion. In his current position as the Event Technology Manager, Mr. Murray is responsible for both the AV and IT aspects of guests at the Resort. He has been honored by Lansdowne as Manager of the quarter, Employee of the Year, “Best of the Best,” and is an active member of the Resort's Green Team.

Mr. Murray can be contacted at 703-729-8400 or mmurray@benchmarkmanagement.com

Coming up in November 2019...

Architecture & Design: Biophilic Design

The hospitality industry is constantly evolving to meet and exceed guest expectations. As a result, hotels are always on the lookout for new ways to improve the guest experience, and architecture and design is an essential part of this equation. Bold design is often the most effective way to make an exceptional first impression - an impression guests use to distinguish between brands. One design trend that is being embraced worldwide has become known as “Biophilic Design.” Biophilic design is based on the concept of biophilia, which is the theory that human beings have an innate tendency to seek out nature, natural elements, and natural forms. Biophilic design is more than hotels simply adding a surplus of plants; it involves incorporating specific design elements into a hotel in order to imbue it with a sense of wellness and well-being. Some of those elements include exposure to natural lighting; views of nature and rooms with a view; natural architectural patterns; salvaged or reclaimed woods of all types; reclaimed metals; sustainably sourced stone; living green walls and vertical gardens; and direct and indirect exposure to nature. Hotels that have incorporated biophilic design into their properties are reaping the benefits associated with this trend including reduced stress responses, better air quality, lower energy costs, and more positive guest reviews. Biophilic design has also been shown to improve guest moods and to satisfy consumer demand for environmental responsibility. Savvy hotel owners and managers are aware that nature-inspired elements enhance their guests' comfort and well-being, which is why this trend is becoming so prevalent. Biophilic design is just one topic in the fields of hotel architecture and design that will be examined in the November issue of the Hotel Business Review.